Medical Services Sales Manager

Vital Healthcare; Rhymney; On-site; GBP 40,000 - 55,000; Full time

Job summary

A healthcare services provider in the UK is seeking a Medical Services Manager to oversee the Medical Services department. The role involves managing teams, ensuring customer satisfaction, and expanding sales. Candidates should have excellent managerial skills, a focus on customer service, and experience in managing commercial services teams. Proficiency in IT and reporting tools is essential for this position.

Qualifications

• Experience managing a commercial services team delivering excellent customer experience.
• Good level of IT literacy, including ability to generate reports.

Responsibilities

• Manage all direct reports within the Medical Services team.
• Ensure department processes deliver high efficiency and excellent customer experience.
• Expand sales and revenue across existing business and new prospects.

Skills

Customer focus

Excellent communication skills

Analytical skills

IT literacy

Tools

Excel

Word

PowerPoint

Job description

Job Description

Job Title: Medical Services Manager

Department: Medical Services (MS)

Reports to: Head of Medical Services

Purpose Of The Job

To manage the Medical Services department, including in-house teams and external partners, maximising financial performance, customer satisfaction, efficiency and throughput.

Responsibilities

Main Duties/Responsibilities and Knowledge/Skills Requirements

• Manage all direct reports within the Medical Services team ensuring effective organization of all staff in accordance with company goals and policies
• Ensure department processes deliver high efficiency, great value and excellent customer experience
• Expand sales and revenue across existing business and new prospects
• Enhance the sales and marketing execution, working with both internal and third party partners, to maximise achievement of opportunities
• Monitor our competitor base to ensure that we maximise successful new services and routes to market
• Onboard new product & service offerings, working with other departments to ensure all required resources are in place to support new opportunities
• Assist the Head of Medical Services with the development of new markets, technologies and services to strengthen the department’s contribution to the overall company strategy
• Identify improvements required to processes and systems used by the Medical Services team as part of continuous improvement
• Generate monthly and weekly reports as required to ensure visibility of performance and deviation from plan
• Ensure the Medical Services team is fully aware of commercial performance and where mitigation is required work with the team to address under-performance

The Person

• A strong customer focus with excellent communication and interpersonal skills
• A strong manager aligning team member goals with company goals, developing both individuals and the team, using the company’s HR systems for 1-2-1s and appraisals
• Self-motivated with the drive to succeed especially in leading by example wherever appropriate
• Needs good business acumen, commercial focus, professionalism and strong analytical skills, including good computer literacy
• Ability to adapt to any task and surrounding environment – tenacious in their approach to work and a resolve to not be defeated at the first hurdle
• To have an attitude for achieving excellence in Customer Service and Satisfaction
• Requires a full driving licence and be willing to travel periodically as required

Company Knowledge

• To understand the Company Aims and Visions
• To understand the functions of all departments within the Company
• To have a good understanding of Competitors

Procedures

• To understand all procedures required to be undertaken to fulfil customer requests / enquiries to a high standard
• To understand the effect of each procedure and actions undertaken on other departments within the company

Skills, Qualifications And Experience

• Experience managing a commercial services team delivering excellent customer experience, high efficiency and great value
• Good level of IT literacy including ability to generate reports using in-house systems, Excel, Word and PowerPoint

Health Safety and Environmental Awareness

Every Employee Is Responsible For

• Understanding and Working in accordance with company policies and procedures
• Reporting defective equipment and dangerous situations
• Using safety equipment provided
• Avoiding horseplay which could result in injury
• Complying with management requests and instructions
• Not using defective equipment
• Not misusing equipment
• Not damaging equipment
• Exercising reasonable care towards themselves and others
• Ensuring they have been given the relevant training to undertake their role
• The quality of work which they undertake
• Care for the environment and prevention of pollution
• The health and safety of themselves, fellow employees, contractors, visitors etc.