Medical Secretary (with an interest in Data Quality)

NHS; Clitheroe; On-site; GBP 20,000 - 26,000; Full time

Job summary

A healthcare provider in Clitheroe is seeking a Medical Secretary with a focus on data quality. The role involves providing secretarial support to patients, ensuring accurate patient data management, and performing various administrative tasks in a dynamic healthcare environment. Applicants should have strong IT skills, excellent communication abilities, and experience in a GP practice.

Qualifications

• Experience in a GP practice is preferred.
• Ability to follow policy and procedure.
• Previous experience in healthcare administration.

Responsibilities

• Provide secretarial support to over 15,800 patients.
• Correct data quality issues within clinical systems.
• Assist management with tasks related to Quality and Outcomes Framework.

Skills

Proficient in Emis Web

Strong IT skills

Good interpersonal skills

Effective communication skills

Time management

Education

GCSE in Mathematics and English (C or above)

NVQ Level 2 in Health and Social Care

Level 3 trained in Medical Terminology

Tools

Microsoft Office

Outlook

Job description

Medical Secretary (with an interest in Data Quality)

An exciting opportunity has arisen to join The Castle Medical Group as a Medical Secretary with a special interest in Data Quality work.

The role is 34 hours a week but this can be negotiated further with the right candidate.

Offering secretarial support for over 15,800 patients, applicants must be experienced, hardworking and proficient with IT. The role requires someone with a keen eye for detail who can work within the clinical systems to identify, process and correct data quality issues.

Main duties of the job

Please see the job description section below for the full list of duties and responsibilities related to the role.

About us

The Castle Medical Group is a CQC Outstanding practice made up of six GP partners, five salaried GPs, five Advanced Nurse Practitioners and a nursing team of eight supported by an experienced and enthusiastic administration team.

Job responsibilities

• Be proficient in the use of Emis Web
• Experience in creating spreadsheets and use of all Microsoft packages
• Typing letters, reports and associated documentation as required
• Liaising with secondary care and community services, ensuring referrals are processed efficiently
• Managing all enquiries in an effective manner
• Accurately coding data on the clinical system into the patient record
• Communicate effectively by email, telephone, written and face to face communication
• To be able to design & run complex searches and prepare clinical information ready for audit and review by the clinical team, executive and wider practice team, on a weekly, monthly, quarterly and annual basis
• Develop, implement and manage patient recall systems for all clinical disease areas and other appropriate conditions
• Manage and support health campaigns to increase patient uptake
• Assisting management with tasks relating to the Quality and Outcomes Framework (QOF) and Local Enhanced Services
• Undertake a variety of duties that are within the protocols set by the practice and that of any individual research study or opportunity
• Processing referrals using the electronic referral system (ERS)
• Answering incoming phone calls, transferring calls or dealing with the caller's request appropriately
• Managing all administrative queries as necessary

Person Specification

Qualifications

• Educated to GCSE in Mathematics and English (C or above)
• Excellent communication skills (written and oral)
• Strong IT skills, including audio typing
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Previous experience in a GP practice
• NVQ Level 2 in Health and Social Care
• Level 3 trained in Medical Terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.