Medical Secretary – The Old School Surgery

AVON LMC LTD; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established healthcare practice is seeking a dedicated Medical Secretary to provide essential administrative support to their clinical team. This role involves managing referrals, handling patient queries, and ensuring the efficient operation of the practice's secretarial services. The ideal candidate will be well-organized, possess excellent verbal and written communication skills, and be proficient in IT, particularly Microsoft Office. This is a fantastic opportunity for a team player who thrives in a busy environment and is looking to make a significant impact in a supportive healthcare setting.

Qualifications

• Experience in a medical secretary role is essential.
• Proficient in Microsoft Office and IT skills required.

Responsibilities

• Provide secretarial support to GPs and health professionals.
• Manage referrals and maintain accurate databases.
• Handle patient and hospital queries efficiently.

Skills

Verbal Communication

Written Communication

Organizational Skills

IT Skills

Prioritization

Education

Experience as a Medical Secretary

Tools

Microsoft Office

Emis

eRS

Job description

Medical Secretary – The Old School Surgery

Main Duties of the job

This is an essential role at the practice, providing an efficient, comprehensive secretarial and administrative support service to the practice clinical team.

1. Providing a full secretarial service for all GPs and health professionals as required. This mainly includes sending referrals via eRS and email, using Ardens templates and formatting letters, reports, and any other correspondence in an accurate and timely manner.
2. Dealing with hospital, clinical, patient and practice queries via phone and email regarding hospital appointments, correspondence and treatments.
3. Following up GP requests for information.
4. Managing advice & guidance provided.
5. Providing template letters/forms for use by the practice, as required.
6. Maintaining the computer-based clinic system in an accurate and secure manner.
7. Assisting with the gathering of statistics and information, when required.
8. Maintaining an accurate referrals database.

Job Description

We are looking for an experienced medical secretary to join our busy practice.

We are seeking a team player who is well organised and has excellent verbal and written communication skills. Good IT skills are essential for the role and the candidate should be proficient with Microsoft Office. We are looking for someone who can prioritise tasks, is flexible, and would be able to cover holidays and sickness.

1. To provide an efficient copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, and patient referrals in an accurate, timely and quality manner.
2. Utilising e-referrals and maintaining an up to date and comprehensive knowledge of referral destinations and specialist clinics where required e.g. advice and guidance requests.
3. Dealing with clinician queries e.g. chasing replies or test results from hospitals, finding a speciality doctor or hospital, sending referrals to another hospital/consultant as needed.
4. Processing all referrals and other documents. This involves creating referrals via Emis, printing and posting paperwork to patients- also dealing with phone calls from patients regarding queries e.g. mislaid paperwork, changing clinic types and changing referral urgency.
5. Processing referrals from patient clinical documents without the need for additional clinical input.
6. Having sufficient knowledge to create onward referrals with minimal input from clinicians.
7. Being the first point of contact for hospital queries such as emails and calls from hospital secretaries.
8. Dealing with queries from patients regarding referrals. This includes chasing or following up with clinicians if referrals have not been made.
9. Prioritising referrals based on clinical need and urgency.

Interested candidates can send their resumes to the contact person as above in the job posts.