Medical Secretary/ Relief Secretary

NHS National Services Scotland; Glasgow; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare provider in Glasgow is seeking a Medical Secretary to provide comprehensive secretarial support to Consultants. The role involves managing appointments, handling communication with staff and patients, and ensuring efficient service delivery while adhering to confidentiality standards. Candidates should possess strong communication and organizational skills and have prior experience in a similar role.

Qualifications

• Proven experience as a medical secretary or in a similar role.
• Excellent verbal and written communication skills.
• Ability to manage time effectively and prioritize tasks.

Responsibilities

• Provide secretarial support to Consultants and their teams.
• Manage appointments and ensure efficient service delivery.
• Handle communication with staff and patients professionally.

Skills

Communication

Organizational skills

Attention to detail

Confidentiality

Job description

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

The shift pattern for this post is Monday to Friday.

Due to the anticipated response to this post it may close before the closing date noted on the advert therefore once you start your application form please complete it immediately.

The post holder will provide a comprehensive secretarial and administrative service to a Consultant(s) and their team(s). To act as a focal point for the provision of help and advice to staff members, patients and professionals in relation to service enquiries and co-ordinate the patient’s pathway.

The department provides a full range of professional administrative, secretarial and clerical services which support clinical staff to deliver high quality, efficient and effective patient-centred care within Acute Services, in line with local and national standards.

The following sets out the core responsibilities of the Medical Secretary. The frequency and extent to which the post holder carries out all duties may vary from speciality to specialty.

• Complete personal assistant tasks relevant to supporting the departmental Consultant(s), including word processing, filing, audio-typing, photocopying and the composition of letters, medical reports and preparation of straightforward responses and request to ensure efficiency in patient care.
• Manage Consultant(s)/Team(s) diary to ensure effective time management.
• Sort, distribute and prioritise incoming mail, using judgement and experience to decide which documents are to be passed to the Consultant and which may be passed directly to others for action and information.
• Deal with telephone and face to face enquiries from all staff groups, patients, relatives, carers, providing information, directing and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery.
• Responsible for making arrangements for the appointment of referrals to appropriate clinics and investigative departments or arranging admissions to facilitate the patient journey, taking into account urgency and length of wait.
• Management of the waiting list to ensure available resources are used most effectively in order to appoint patients which meet hospital waiting time targets.
• Liaise with a range of departments to ensure patient records are up to date and accurate with inpatient, day care, and outpatient investigatory results.
• Liaise with Consultant’s team for planning of clinic and on-call rotas to ensure effective service delivery and communicate these to department staff.
• May be required to record and prepare draft minutes of meetings for review and approval by members of the Consultant team.
• Shared responsibility for typing discharge summaries and clinic letters. Update TCI lists through TrakCare in relation to patient admissions and transfers if required.
• Development of office and secretarial practices when necessary to improve service delivery and ensure good practice at all times.
• Provide a reasonable level of cross cover including cross site working when necessary.
• Communicate with Consultants regarding provision of written information required for external agencies when necessary.
• Shared responsibility for Health and Safety within the office area.
• Professional responsibility for mentoring of admin staff. Promote and display NHS Scotland core values of care and compassion, dignity and respect, openness, honesty and responsibility and quality and teamwork in the discharge of duties.
• Be a role model for NHSGGC organisational values, demonstrating professionalism and a behavioural approach which promotes the principles of dignity and respect for all.
• Comply with the requirements of the General Data Protection Regulations, Access to Health Records Act and legislation issued in relation to confidential data.

Informal Contact: Marc Bruce, Admin/Waiting List Manager at [e-mail] or 0141 451 6115.

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

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