Medical Secretary/Patient Pathway Co-ordinator

Royal United Hospitals Bath NHS Foundation Trust; Bath; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Bath is seeking an Administration Support professional for the General Surgery Department. Responsibilities include managing patient correspondence and liaising with medical staff. The ideal candidate will have GCSE qualifications in English and Maths and demonstrable administrative experience. This role offers a dynamic environment and supports team collaboration.

Benefits

Holistic wellbeing support

Access to a pool

Competitive benefits package

Qualifications

• Demonstrable experience and knowledge of office and administrative processes.
• Typing qualification or experience is a plus.

Responsibilities

• Provide a complete medical administrative service including RTT and patient correspondence.
• Liaise with nurses, doctors, and multidisciplinary team members.
• Act as a first point of contact for telephone inquiries.

Skills

Administrative processes

Communication skills

Liaising with medical staff

Education

GCSE, O’ Level or CSE Equivalent in English and Maths

Job description

Job Overview

The post holder will be required to provide a comprehensive administration service to support the reception booking team, consultants and clinicians in the General Surgery Department.

You will work in association with the clerical teams to provide a central point of communication for patients and staff.

Main duties of the job

• Provide a complete medical administrative service including RTT, patient correspondence and editing and formatting letters.
• Liaising with Nurses, Doctors and other members of the multidisciplinary team including Inpatient / Outpatient Bookings teams to provide a quality service for the patients.
• Working as part of a team, sharing responsibility for the smooth running of the administrative service to deliver safe patient care
• To provide a first point of contact, answering all telephone enquiries, taking and relaying messages in a polite and helpful manner, and using own judgement to establish the priority of issues and taking action as appropriate.
  
  

Working for our organisation

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Detailed Job Description And Main Responsibilities

Please see the attached job description for full information.

For further details or to arrange an informal visit, please contact:

Laura Edgell, Performance & Operations Manager

Email: [e-mail]

Tel: [phone]

Person specification

Qualifications

Essential criteria

• Educated to GCSE, O’ Level or CSE Equivalent in English and Maths
  
  

Desirable criteria

• Typing qualification or experience
  
  

Knowelge & Experience

Essential criteria

• Demonstrable experience and knowledge of office and administrative processes
  
  

Desirable criteria

• An understanding of RTT
  
  

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if we receive a high number of applications. We strongly encourage you to complete and submit your application in good time to ensure it can be considered.

Documents to download

• Med Sec/Pathway Co-ordinator (PDF, 248.4KB)
• Join the RUH (PDF, 1.1MB)
  
  

Further details / informal visits contact

Name Laurajayne Edgell Job title Performance & Operations Manager Email address [e-mail] Telephone number 01225-824922 Additional information

Alternative Contact

Nick Lepak, Specialty Manager, General Surgery

Email: [e-mail]

Tel: [phone]