Medical Secretary - Ophthalmology

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Medical Secretary - Ophthalmology, Goole

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Client:

NHS Foundation Trust

Location:

Goole, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3fbe0d025cdb

Job Views:

7

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Job overview

We have an exciting opportunity for a medical secretary within the Ophthalmology department. The post holder will be the point of contact for all administrative issues relating to the patient's pathway of care. The post holder will work as part of a team and will provide expertise in the proactive management of the patient pathway from referral to treatment, ensuring the entire pathway is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact. They will provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.

Main duties of the job

1. Process and log all referrals, including paper and Choose and Book, in line with Trust Access Policy and speciality SOP
2. Schedule new and follow-up appointments for patients with the most appropriate clinician, ensuring capacity is used efficiently, and supervise other staff to ensure this is done. Offer choice wherever possible.
3. Ensure any diagnostic and investigations required as part of the patient pathway have been requested, including those at other Trusts, and are available before clinic day.
4. Coordinate appointments and procedures at other hospitals and organisations, where required.
5. Ensure clinic outcomes are recorded accurately on PAS, including those for offsite clinics.
6. Lead on the completion of clinic cancellation forms and process according to SOP.
7. Reschedule outpatient clinics as requested, in line with waiting time targets.
8. Use the Trust’s medical transcription system and ensure urgent letters are processed in accordance with SOP.
9. Liaise with patient records staff, ward clerks, and other organisations to ensure all medical notes, referral letters, results, and discharge summaries are available for outpatient appointments and consultations, delegating work as necessary.
10. Recognize when patients are on cancer pathways and liaise with Cancer Trackers to ensure appropriate handover.

Working for our organisation

NLAG is part of one of the largest NHS acute and community groups, serving over one million patients annually with a budget of over £1.3 billion.

Comprising two Trusts—Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH)—we are committed to delivering excellent hospital and community services for 1.65 million people.

We employ nearly 20,000 staff across five main hospital sites. Our hospitals include Diana, Princess of Wales Hospital, Scunthorpe General Hospital, Goole and District Hospital, Hull Royal Infirmary, and Castle Hill Hospital.

As teaching hospitals affiliated with the Hull York Medical School, we lead and contribute to research across biomedical sciences, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery, and oncology.

We value a diverse, inclusive, innovative, skilled, and caring workforce, aiming to provide exceptional patient care and a positive future for our staff and community.

Applications may close early if we receive a high volume of applications.

Detailed job description and main responsibilities

For more details, please read the linked job description.

We support flexible working arrangements to promote health, wellbeing, and work-life balance, which positively impacts the quality of care.

Flexibility is part of our commitment to improve staff experience and aid recruitment and retention. We develop local flexible working arrangements in partnership with managers and staff, considering patient/service needs and staff wellbeing.

We are dedicated to a fair, supportive environment where all contributions are valued. We promote and protect staff health and wellbeing, aligning with NHS values, and aim to be an Employer of Choice.

We welcome applications regardless of age, disability, sex, gender identity, race, religion, sexual orientation, or personal circumstances.

In line with GDPR, our Recruitment & Workforce team will handle your data responsibly as per our Privacy Statement.

We are committed to safeguarding children and vulnerable adults, expecting the same from all staff and volunteers. New employees will be responsible for the cost of DBS checks if required.

Person specification

Education and Qualifications

• GCSE or equivalent in English and Maths, grades A-C or equivalent experience
• NVQ level II in business administration/customer care or equivalent experience

Occupational Experience

• Experience with IT systems and patient data management
• Proficiency in Microsoft Office (Word, Excel)
• Experience scheduling appointments
• Experience working in multidisciplinary teams
• Customer care experience
• NHS experience
• Experience with digital dictation systems
• Healthcare setting experience