Medical Secretary | Northern Care Alliance NHS Foundation Trust

Salford Royal NHS Foundation Trust; Oldham; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A regional NHS trust is seeking a Medical Secretary to support administrative functions, including medical transcription and appointment booking. The role offers flexible work arrangements and is centered around enhancing patient experience in a hospital setting. Ideal candidates are organized, detail-oriented, and possess strong communication skills. Competitive benefits and growth opportunities are provided.

Benefits

Competitive benefits package

Flexible working opportunities

Generous annual leave allowance

Qualifications

• Ability to prioritise workload effectively.
• Confident communication with patients and staff.
• Enthusiastic, resilient, and committed to patient care.

Responsibilities

• Transcribe clinical correspondence accurately.
• Manage bookings and appointments.
• Handle telephone enquiries with professionalism.

Skills

Organisational skills

Attention to detail

Computer literacy

Excellent telephone manner

Customer service orientation

Tools

Microsoft Office

Job description

Overview

With demand on our services at an all-time high, the role our department provides has never been more critical.

We will give you:

• The chance to make a difference to people in our local communities
• A mix of both office and homeworking
• A range of Monday to Friday hours to suit you
• Career development opportunities
• Positions available at The Royal Oldham Hospital including Horton House, Rochdale Infirmary and Fairfield General Hospital.

As a Medical Secretary your main duties will cover

• Medical audio transcription of clinical correspondence
• Carry out administrative instructions dictated in the correspondence including booking appointments via the Booking and Scheduling Department
• Update NPSA16 investigation tracker following transcription of correspondence
• Deal with internal and external telephone enquiries from patients, staff and external agencies
• Undertake routine office duties including printing, scanning and filing
• Organising your workload to meet our KPI’s

To do this we need you to

• Be able to prioritise your workload effectively
• Pride yourself on being organised
• Have an excellent eye for detail
• Be confident using a computer and Microsoft Office
• Have an excellent telephone manner
• Be able to communicate effectively and manage patient expectation
• Strive to give our patients an excellent customer service
• Be enthusiastic, resilient, confident, and committed

About the Northern Care Alliance NHS Foundation Trust

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

What we offer

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

This advert closes on Sunday 21 Sep 2025