Medical Secretary

Bedfordshire Hospitals NHS Foundation Trust; Luton; On-site; GBP 26,000 - 32,000; Full time

Job summary

Bedfordshire Hospitals NHS Foundation Trust is seeking a Medical Secretary to support the Neurophysiology Department in a busy hospital setting. The role focuses on efficient administration, handling referrals and patient correspondence with care and professionalism.

You will liaise with patients and clinical staff, manage appointments, maintain confidentiality, and contribute to a smooth patient pathway while adhering to Trust policies. Training is provided to support your development.

Qualifications

• Proven ability to organise and prioritise workload
• Strong communication with patients and colleagues
• High attention to detail and accuracy in administration
• Maintains confidentiality of patient information
• Efficient handling of multiple tasks and deadlines
• Proficient typing and IT skills (MS Office)

Responsibilities

• Provide a comprehensive secretarial service for NHS clinical team.
• Process referrals, correspondence and other clinical administration accurately and efficiently.
• Act as a focal point for the clinical team and patients, supporting referrals and medical reports.
• Arrange referrals, medical reports and administrative work for the team.
• Receive referrals, register patients, make appointments and provide reports to referrers.
• Maintain confidentiality and handle sensitive patient information at all times.
• Prioritise competing demands and meet deadlines in a busy hospital environment.

Skills

Organisational skills

Communication

Attention to detail

Confidentiality

Time management

Typing

Tools

Excel

Word

Outlook

Job description

The Neurophysiology Department has an exciting new opportunity for someone who enjoys working in a busy hospital environment.

We are looking for an organised, reliable and detailed-focused Medical Secretary to join our friendly team. If you have excellent organisational and communication skills, enjoy meeting people and can meet challenging deadlines, then you could be the person we are looking for.

The successful applicant will be a crucial part of our team, providing a link between the Trust, the patient and other healthcare professionals. They will provide a comprehensive, efficient and responsive administration service, ensuring referrals, correspondence and other clinical administration are processed accurately and efficiently in accordance with Trust policies and procedures.

Previous experience in general practice, the NHS or healthcare would be beneficial, but we also welcome applications from candidates with previous administrative or secretarial experience and willingness to learn. You will need to have good typing skills, be able to formulate and use excel spreadsheets, word and outlook. Full induction and training will be provided.

Please note that we reserve the right to close this vacancy early, if we receive a high volume of applications. We therefore encourage candidates to submit their application as soon as possible.

The post-holder will be required to provide a comprehensive secretarial service relating to NHS work for a clinical team.

They will act as a focal point for the clinical team and patients, providing support with with referrals, clinical correspondence, medical reports and other administrative work.

The role involves communicating with patients, clinical staff within and outside of the hospital and other healthcare organisations; managing workflows and ensuring all work is completed accurately and within appropriate timescales.

Some of the responsibilities include: Reception desk duties, receiving and processing referrals, registering patients, making appointments and providing reports to referrers.

This post requires a self-motivated and professional individual with the confidence and ability to work on their own initiative as well as part of a team in accordance with Trust policies and procedures.

You will need to be organised, able to prioritise competing demands, have excellent attention to detail and maintain confidentiality when handling sensitive patient information.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Our values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job

For further details / informal visits contact: Name: Katarzyna Platek-Johnson Job title: Professional Service Manager - Neurophysiology Email address: [e-mail] Telephone number: 01582 718047