Medical Secretary/IP Booking Officer

NHS; Bradford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare provider is seeking an enthusiastic Medical Secretary/IPWL Booking Officer to join their Breast Surgery Service. The role involves managing patient pathways, diary management, and providing administrative support to the medical team. Ideal candidates will possess excellent organisational and IT skills, with a focus on accuracy and efficiency in a fast-paced environment.

Qualifications

• Experience in a Medical Secretary role within the NHS.
• Proficient in audio transcription and clinical correspondence.

Responsibilities

• Provide secretarial support, including diary management and audio typing.
• Schedule patient theatre lists and manage office systems.

Skills

Organisational Skills

Time Management

IT Skills

Typing Accuracy

Education

NHS Experience

Tools

Microsoft Office

Job description

Job summary

Closing date: 13th May 2025 (may close earlier depending on response).

Shortlisting to take place after closing date: commencing 14th May 2025.

Interview expected to take place on: 22nd May 2025.

We are seeking an enthusiastic, well-motivated Medical Secretary/IPWL Booking Officer to join the Breast Surgery Service.

You will work within a multi-disciplinary team, responsible for duties related to the 18-week RTT Pathway and 2-week cancer pathway patient management, including diary management, audio transcription, and word processing of clinical letters, reports, and correspondence as required by the Medical Team. The Booking Officer role involves scheduling patient theatre lists.

You should be literate and numerate, with excellent organisational, time management, and IT skills, capable of working independently under pressure and tight deadlines.

An appropriate speed and accuracy of typing are essential, and this will be assessed at interview along with IT skills, including knowledge of Microsoft Office packages.

Main duties include:

• Providing secretarial and administrative support to a Medical Team, including diary management, audio typing, clinical letter and discharge summary typing, filing, photocopying, and mail handling. RTT pathway validation.
• Supporting the Breast IP Booking Officer with theatre planning, patient scheduling on TACC and EPR.
• Filtering information proactively and seeking support from senior staff when needed.
• Understanding the Trust’s Access Policy and national/local targets (Cancer, RTT), and adhering to SOPs supporting patient pathways.
• Typing clinical correspondence, meeting minutes, medical reports, and results letters.
• Assisting with data collection and entry as required.
• Handling sensitive telephone enquiries with empathy and professionalism, referring complex issues appropriately.
• Maintaining up-to-date case notes, ensuring investigations, films, and letters are correctly filed and accessible for appointments and admissions.
• Managing office systems, including booking out case notes and liaising with medical records and other departments to locate patient notes.
• Ensuring accuracy when using relevant IT systems such as EPR and local systems.
• Collaborating closely with senior secretaries and team members to ensure smooth service delivery.
• Training new staff and supervising junior staff during absences.
• Contributing to service efficiency and supporting implementation of new procedures and policies.
• Preparing and distributing operating lists to relevant personnel.
• Working with team members and external agencies to manage patient waiting lists and ensure treatment within RTT and 2-week cancer pathways.
• Booking pre-assessment appointments and ensuring proper documentation and communication with patients.

Person Specification and Qualifications are detailed, emphasizing NHS experience, clerical skills, IT proficiency, and typing accuracy. The role is subject to a DBS check, and the employer is Bradford Teaching Hospitals NHS Foundation Trust, located at St Lukes Hospital, Bradford.