Medical Secretary GP Practice

NHS; West Midlands Combined Authority; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare provider in Newport is seeking a motivated Medical Secretary to provide administrative support in a busy surgery. Candidates should possess strong IT skills, experience in an NHS environment, and an excellent telephone manner. This part-time position (27 hours per week) offers a salary of £13.10 per hour. Training may be provided for the right candidate.

Qualifications

• Experience in an NHS setting is essential.
• Further qualifications in medical terminology are desirable.
• Ability to work under pressure and be flexible.

Responsibilities

• Manage incoming correspondence from hospitals and specialists.
• Audio- and copy-typing for GP clinicians.
• Telephone contact with patients to answer queries.

Skills

Excellent IT skills

Excellent telephone manner

Excellent customer service

Excellent interpersonal skills

Time-management skills

Education

Minimum grade C in GCSE maths and English

Tools

ICG system

e-Referral system

Microsoft Word

Job description

Overview

Job Summary

An exciting opportunity has arisen to join our small team of busy friendly secretaries at Linden Hall Surgery. As a medical secretary, you will display a high level of motivation and enthusiasm to provide administrative support to the Partners and clinical staff of Linden Hall Surgery. This position would suit a Medical Secretary with experience, but training can be provided.

We are a busy Surgery covering a population of about 15,500 patients.

Key Responsibilities

• Manage the incoming paper and digital correspondence from hospitals and specialists.
• Audio- and copy- typing, NHS email and ICG system to write outgoing letters and referrals for our GPs and clinicians.
• Telephone contact with patients and specialist hospital departments to answer queries, and update referral status.
• Managing post incoming and outgoing paper post.
• Supporting queries from the Practice team, working closely with GPs.
• Filing and retrieving medical notes.
• Photocopying.
• Ordering and monitoring stationary stocks and supplies.

Qualifications

Essential

• Good basic level of education with minimum grade C in GCSE maths and English.

Desirable

• Further administration qualifications such as audio-typing, medical terminology, or other Medical Secretary qualifications.

Experience

Essential

• Previous administration or secretarial experience in an NHS setting.
• Excellent telephone manner.
• Excellent IT skills (particularly email and Word).
• Excellent customer service and patient-focus.
• Excellent interpersonal skills with team colleagues and other professionals.
• Excellent personal organisation and time-management skills.

Desirable

• Recent experience working as secretary in a GP Practice.
• Experience using ICG system.
• Experience using e-Referral System.

Additional Criteria

• Polite and confident.
• Motivated and diligent.
• High levels of integrity.
• Sensitive and empathetic.
• Ability to work under pressure.
• Willingness to work flexibly at times to support colleagues.
• Satisfactory DBS check.
• Satisfactory employment references.

Job Details

• Location: Station Road, Newport, Shropshire, TF10 7EN
• Salary: £13.10 per hour
• Contract: Permanent
• Working pattern: Part-time (27 hrs per week, two days preferred to include Thursdays and Fridays)
• Date posted: 30 September 2025

Disclosures

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.

Employer details

Employer: Linden Hall Surgery

Address: Station Road, Newport, Shropshire, TF10 7EN

Website: https://www.lindenhallsurgery.co.uk/

Reference: A3555-25-0007