Medical Secretary for Older Person's Mental Health

NHS; Berrow; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare provider is looking for a Medical Secretary for Older Person's Mental Health. This role involves comprehensive secretarial and administrative support to the medical team, including liaising with patients and managing sensitive information. The ideal candidate will thrive in a busy environment, demonstrating excellent communication and IT skills while ensuring the smooth operation of office systems.

Benefits

NHS pension scheme

Generous annual leave allowance

Career development opportunities

Exclusive discounts via Blue Light Card

Qualifications

• Experience dealing with sensitive and distressing issues.
• Experience with multi-disciplinary teams and external agencies.
• Previous Medical secretary experience.

Responsibilities

• Provide administrative support to medical team.
• Manage patient enquiries and appointments.
• Maintain effective office systems.

Skills

Communication

Typing

IT Skills

Education

Diploma level/NVQ 3 in Business Administration or equivalent

ECDL or equivalent

RSA Stage III or equivalent typing/word processing including audio typing

Level 3 Leadership & Management

Supervision training

Tools

Microsoft Office

Job description

Medical Secretary for Older Person's Mental Health

You'll provide comprehensive secretarial and administrative support to the Consultant, Medical Team and department. We are looking for someone who thrives in a busy environment, that is able to use their own initiative and work without immediate supervision. The right candidate will have excellent IT and typing skills, as well as outstanding communication skills.

This role will be based predominantly from The Mulberry Centre, with the expectation to travel to Glanville House for part of the induction and occasionally thereafter.

The role is between Tuesday-Thursday 9-4.

If you think that you are the right person for this role within our friendly team, we would love to hear from you.

Main duties of the job

To work as part of a team providing comprehensive medical secretarial support to the Consultant, Junior Medical Staff, and other members of the team

To deal efficiently and effectively with patient enquiries, resolving them where appropriate or directing them to the appropriate personnel

The post holder will have regular contact with clients and carers arranging appointments and/or admissions and will be required to use tact and diplomacy. From time to time there will be a requirement to deal with difficult telephone calls from highly distressed clients or their carers, requiring sensitive reassurance and advice as appropriate within the remit of the role

Regular liaison with multidisciplinary teams and external agencies

Arranging of appointments, visits and clinics for the medical team as required

Typing and proof reading of confidential correspondence. Documentation will frequently be of a confidential and sensitive nature and will require concentration and accuracy

Supporting Team Consultant with Clinical Director role - e.g. overseeing annual leave and cover arrangements

Dealing with day-to-day incoming mail and e-mails to the team, drafting or sending responses when appropriate within the remit of the role

To devise, set up and maintain, effective office systems

To ensure that all sickness absence in the medical team is reported correctly by notifying the appointed administrator for sickness absence

To adhere to Somerset NHS Foundation Trust policies and procedures

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Job responsibilities

For a full list of duties and responsibilities, please refer to the attached Job Description and Person Specification.

Person Specification

Qualifications

• Diploma level/NVQ 3 in Business Administration or equivalent.
• ECDL or equivalent (or equivalent/working towards).
• RSA Stage III or equivalent typing/word processing including audio typing.
• Level 3 Leadership & Management or willing to work towards.
• Supervision training.

Experience

• Experience of dealing with sensitive and distressing issues.
• Experience of dealing with multi-disciplinary teams and external agencies.
• Experience of using Microsoft Office packages e.g. Word, Excel and Outlook.
• Experience of setting up and maintaining office systems.
• Previous Medical secretary experience.
• Previous Experience of using NHS IT Systems.
• Audio Typing Skills and/or ability to take dictation.

Additional Criteria

• Must be a car driver with a valid driving licence or have access to transport with appropriate business insurance in order to travel throughout the Trust, to meet the needs of the service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.