Medical Secretary/Flow Administrator

Lancashire & South Cumbria NHS Foundation Trust

An exciting opportunity has arisen for a Band 4 Medical Secretary/ Flow Administrator to join the Rehabilitation Flow Team on a full time, permanent basis.

The Medical Secretary/Flow Administrator is a key role within the Rehab Flow Team. While working to provide professional administration to support the Rehabilitation Flow Deputy Admin Lead, Team Leader, and the rehabilitation practitioners, the post holder will play a key role in the rehabilitation flow function. The post holder will also provide Medical Secretary duties for members of the Rehab Team. The post holder is expected to work with a degree of autonomy and coordinate activities with team members to ensure an efficient service is provided. Duties should be carried out in a way that makes a direct and positive contribution to the organization of work and assists the Team in maximizing the effectiveness of the Rehab Flow service. It is essential that the post holder exercises initiative commensurate with the role and maintains confidentiality at all times. The post holder will demonstrate an attitude that respects and values service users and their carers.

Main duties of the job

The right candidate will have a desire to optimize the services user rehabilitation experience while supporting and improving flow within the rehabilitation pathway, working closely with multi-disciplinary colleagues. A requirement for clinical experience in acute mental health settings is necessary, along with a desire to improve the patient experience and journey.

The successful candidate will be required to work independently using initiative and applying a high degree of confidentiality to all work. The right candidate must demonstrate good interpersonal and communication skills, manage competing demands, and organize their own work to contribute to the smooth operation of the Rehabilitation Flow Team.

About us

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health, and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside various partners in the Lancashire, Cumbria, and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working. We believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours, flexi-time, and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information, please visit our website via Lancashire & South Cumbria NHS FT.

Job responsibilities

For more details on this vacancy, please review the attached job description and person specification.

Person Specification

Qualifications

• NVQ Level 4 in Customer Care or Business Administration - or equivalent experience
• Demonstrable commitment to continuous personal development.

Knowledge

• Awareness of issues in the Mental Health Network.
• Intermediate knowledge of a range of administrative procedures and practices.

Experience

• Previous experience as a Secretary/Administrator including diary management.
• Previous experience of working in a fast-moving, confidential, sensitive, pressurized, deadline-driven environment.
• Experience of supporting and minuting meetings.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Lancashire & South Cumbria NHS Foundation Trust

Address