Medical Secretary- ENT

NHS; York and North Yorkshire; On-site; GBP 24,000 - 30,000; Full time

Job summary

A healthcare organization is seeking a Medical Secretary to provide a comprehensive PA and secretarial service to designated Consultants in York. Key responsibilities include transcribing complex medical dictations, managing incoming communications, and supervising administrative staff. Applicants should have at least 2 years of experience in secretarial roles and thorough knowledge of medical terminology. Competitive benefits include 27 days holiday and NHS pension scheme.

Benefits

NHS Pension Scheme

27 days holiday rising to 33 days

Generous relocation package

Confidential support services

Learning and development opportunities

Qualifications

• Minimum 2 years secretarial/administrative experience.
• Thorough knowledge of medical terminology.
• Experience in a customer-focused environment.

Responsibilities

• Provide PA and secretarial service to Consultants.
• Accurately transcribe complicated dictation.
• Triage calls and manage incoming mail.

Skills

Communication skills

Organizational skills

Ability to transcribe complex information

Interpersonal skills

Education

GCSE English Language, Grade C or above

Customer Service qualification

Tools

Microsoft Office

ECDL

Job description

Go back York and Scarborough Teaching Hospitals NHS Foundation Trust

Medical Secretary - ENT

The closing date is 08 October 2025

We are looking for a Medical Secretary to join the Maxillofacial and Dental Specialties Team at York Hospital.

Our successful candidate will work as part of a team, taking a lead role in providing a full and comprehensive PA and secretarial service to designated Consultants and their teams.

The post holder will provide day-to-day work supervision of Assistant Medical Secretaries, Relief Medical Secretaries and administrative staff, within their designated team.

If you are currently employed by the Trust and you wish to apply for this role on a secondment basis, please seek permission from your current line manager before applying for the post.

Main duties of the job

• Provide a full and comprehensive personal assistant/secretarial service to Consultants and full clinical team members
• Accurately transcribe complicated dictation with complex medical terminology
• Compose letters as appropriate and undertake transcription of dictation
• Take, write and distribute both formal and informal minutes, associated with departmental/directorate meetings where applicable
• Receive and process all incoming mail, bringing this and other relevant matters to the timely attention of the medical staff, and taking appropriate action, escalating issues to the relevant clinician as needed
• Triage calls, being the first point of contact, dealing sympathetically with people who may be bereaved, distressed or angry, using tact, persuasion and discretion. Assessing priorities.
• Demonstrate excellent organisational skills with the ability to work both independently and as part of a team, prioritising workload, cope with multi-tasks and work to deadlines.

About us

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [e-mail].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person Specification

Education, Qualifications, and Training

• GCSE English Language, Grade C or above (or equivalent)
• Evidence of continued professional development
• ECDL
• Qualification or appropriate training in Customer Service

Experience and Knowledge

• Thorough knowledge of medical terminology
• Minimum 2 years secretarial/administrative experience
• Experience of working in a customer focused environment
• Experience of using a variety of IT applications, including Microsoft Office
• NHS Experience

Skills and Attributes

• Ability to communicate with all levels and disciplines of staff, patients, carers and external agencies
• Ability to explain complex information to staff, patients and others as required
• Ability to communicate with people who are upset and angry and deal with situation effectively
• Ability to manage and prioritise conflicting deadlines and pressures
• Proficient audio typist with the ability to accurately transcribe complex audio tapes and type complicated medical information whilst subject to frequent interruption
• Excellent organisational skills

Aptitude and Personal Qualities

• Ability to cope with distressing and emotional situations with patients, relatives and staff
• High level of interpersonal skills, including sensitivity, diplomacy and empathy
• Ability to be flexible and to adapt to new demands
• Ability to get on well with members of a team
• Ability to work on own initiative and be pro active

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust