Medical Secretary / Coder

NHS; Elmbridge; On-site; GBP 25,000 - 35,000; Full time

Job description

Are you an experienced Medical Secretary with a strong understanding of clinical coding? Do you thrive in a fast-paced GP practice, ensuring smooth administrative processes while maintaining accuracy in patient records? If so, we would love to hear from you!

We are looking for a highly organised, detail-oriented, and professional Medical Secretary / Coder to join our dedicated team. This role is essential in supporting our clinical team by managing correspondence, processing referrals, and ensuring accurate coding of patient records.

Main duties of the job

1. Handling all GP and consultant correspondence, including typing letters and processing referrals via e-RS and Docman.
2. Managing patient queries, liaising with hospitals, consultants, and other healthcare providers.
3. Processing insurance and medico-legal reports.
4. Accurately inputting and maintaining SNOMED codes for diagnoses, procedures, and test results.
5. Ensuring all incoming documents, including discharge summaries, clinic letters, and test results, are coded correctly into EMIS Web.
6. Supporting clinicians in audits and data quality improvement projects.
7. Assisting in maintaining confidential patient records in compliance with GDPR and NHS standards.
8. Collaborating with the reception and admin team to streamline workflows.
9. Providing general administrative support to GPs and the practice team.

About us

We are a friendly GP practice based in Thames Ditton, committed to delivering high-quality primary care to our patients. We offer a supportive work environment, opportunities for training and career development, and a chance to be part of a patient-focused team.

If you are passionate about patient care, highly organised, and have experience in medical administration and coding, we encourage you to apply.

Job responsibilities

The Medical Secretary / Coder plays a vital role in ensuring the smooth running of our GP practice by providing high-quality secretarial support and accurate clinical coding. The role involves managing patient correspondence, referrals, and medical records while ensuring that patient data is correctly coded to support efficient clinical care and reporting.

We are looking for a highly organised, detail-oriented individual with experience in medical administration and coding, who can work efficiently in a fast-paced environment while maintaining confidentiality and professionalism.

Person Specification

Experience

• Proficiency in Microsoft Office (Word, Excel, Outlook) and general IT skills.
• Ability to prioritise tasks and manage a busy workload.
• Experience handling confidential and sensitive information in compliance with GDPR.
• Excellent written and verbal communication skills.
• Strong attention to detail for accurate data entry and correspondence.
• Knowledge of medical terminology to accurately process letters and referrals.
• Experience handling NHS and private referrals (e.g., e-RS).
• Familiarity with Docman for scanning and filing patient documents.
• Understanding of clinical coding and correctly filing documents.
• Experience handling patient queries in a professional and empathetic manner.
• Liaising with hospitals, consultants, and external healthcare providers.
• Dealing with urgent and routine requests efficiently.
• Understanding of NHS procedures, including referrals, medical records, and complaints.
• Awareness of confidentiality, data protection (GDPR), and safeguarding.
• Familiarity with medical insurance reports and legal documentation.
• Experience in customer-facing roles with strong interpersonal skills.
• Ability to work under pressure in a fast-paced environment.
• Experience collaborating with GPs, nurses, receptionists, and admin staff.
• Problem-solving skills and the ability to remain calm under pressure.
• Desirable Experience (But Not Essential)
• Medical Secretary qualifications.
• Previous experience in hospital or specialist clinic settings.
• Experience dealing with insurance and medico-legal requests.
• Training in CPR and basic first aid (useful but not required).
• Administrative & Office Management Experience
• Experience working in an office or healthcare setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.