Medical Secretary, Band 3- Head & Neck

NHS; Gloucester; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading healthcare provider is seeking a motivated Medical Secretary for its Head & Neck Team. The role encompasses efficient secretarial support and patient communication management. This position promises an inclusive environment with career progression and flexible working options, ideal for someone eager to develop their skills in a supportive team.

Benefits

Generous annual leave policy

Career progression opportunities

Support for health and wellbeing

Qualifications

• Good command of English and effective keyboard skills.
• Experience dealing with the public and managing office tasks.
• Prioritisation and data entry skills are essential.

Responsibilities

• Provide efficient secretarial support to the Head & Neck Team.
• Administer patient communications and maintain records.
• Collaborate with consultants and manage correspondence.

Skills

Organisational skills

Communication

Data entry

IT skills

Education

GCSE English and Maths at Grade C or above

Typewriting / word processing RSA Level 3

NVQ in Administration level 3

Tools

Microsoft Office

NHS systems

Job description

Go back Gloucestershire Hospitals NHS Foundation Trust

Medical Secretary, Band 3- Head & Neck

The closing date is 02 July 2025

The Head & Neck Team are looking to welcome a motivated, organised, and efficient secretary into the department. You will be will be working closely with consultants and management to deliver surgical care for patient. We are a friendly team who are passionate about working collaboratively to deliver excellent patient care. While previous medical secretary experience is desirable, however not essential as upon joining the team, full training will be given. We actively support career progression, have a generous annual leave policy, and value our team members' health and wellbeing by supporting flexible working where possible.

If you have any questions or would like to arrange pre-application visits to the Department you can contact Cameron, Unit Coordinator on 0300 422 6280 or by email on [e-mail]

The proposed interview date is: 11th July

Main duties of the job

The post-holder will provide an efficient, confidential and professional secretarial service to the Head & Neck Team. This will include administration and secretarial support to enable provision of patient care and speciality services. Good communication with patients, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high-quality service for patients and clinicians. The post-holder will be expected to work as part of the support team and will report to the Unit Coordinator.

About us

The service will offer a supportive environment for learning and development and the opportunity to build upon existing knowledge and experience in these new innovative roles.

Head & Neck is a friendly department that work to a high standard to ensure we are delivering a high standard of patient care

Job responsibilities

Key Result Areas

Whilst the organisation and structure within specialities/divisions may vary the specific remit of this role will include:

Transcription

Typing correspondence to patients, GPs, medical staff and any other required addressee following clinical attendance.

Outcomes, Results and Clinics

- Tracking of results/ appointments and highlighting to the clinical team members any results, correspondence or patient queries that need response and taking action e.g. booking investigations, transcription, etc, to ensure that RTT guidelines are achieved for patients.

Specialty Specific Support

- Providing a comprehensive secretarial support to the consultant surgeons whilst being the first point of call for patients, GPs, family members and other professional colleagues and organisations.

- Regularly informing the Secretary Supervisor about progress and flagging up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc

- Liaising with external organisations for the benefit and progress of patient care, such as Social Services, other hospitals, etc

Service Improvement

- Support the development of improvements to working practices and processes and contribute to service reviews and the implementation of new arrangements.

-As directed, support the resolution of complaints or concerns from patients/carers by helping to collate information and work with the supervisor to respond or escalate appropriately.

Team-working

- To work cohesively with the Secretary Supervisor to ensure that administrative work is shared out equally and performed to excellent, efficient and safe standards

- To cover colleagues during absences/annual/sick leave as directed. You may also be required to undertake job rotation for cross cover as well as for development and training purposes.

- Undertaking routine office duties including electronic note tracking, photocopying and filing of correspondence and results and maintenance of records.

- Liaise with relevant team members to ensure that any process changes run smoothly and efficiently.

- Undertake any other appropriate duties commensurate with the role, as required at the request of your line manager.

Person Specification

Qualifications

• GCSE English and Maths at Grade C or above, or equivalent
• Typewriting / word processing RSA Level 3 or equivalent practical experience
• NVQ in Administration level 3 computer literate in Microsoft Office packages

Experience

• Previous experience of dealing with members of the public
• Experience of using own initiative, prioritising workload and utilising organisational skills
• Previous experience working in a busy office
• Experience of data entry, maintaining databases and data validation of electronic records
• Working experience of TRAK/EPR/PACS/Infoflex

Knowledge / Skills

• Good command and understanding of English, punctuation and grammar
• Effective, fast and accurate keyboard skills
• Good computer skills with working knowledge of Microsoft Office including Word, Excel, Outlook/Diary management
• Knowledge of NHS systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Gloucestershire Hospitals NHS Foundation Trust

£24,625 to £25,674 a year(pro rata if part time)