Medical Secretary Band 3 - Diabetes and Endocrine

Lincolnshire Community and Hospitals NHS Group; Boston; On-site; GBP 24,000 - 26,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Medical Secretary to join the Diabetes and Endocrine Secretarial Team. This role is crucial in ensuring effective patient administration, supporting clinical teams, and enhancing patient care. The ideal candidate will possess strong typing and communication skills, as well as a commitment to excellence and confidentiality. You will thrive in a dynamic environment where your contributions directly impact patient journeys. If you are motivated, compassionate, and eager to make a difference in healthcare, this is the opportunity for you.

Benefits

No DBS fees for successful candidates

Support for professional development

Valued working environment

Qualifications

• Experience in a healthcare office environment is essential.
• Strong typing and communication skills are required.
• Commitment to professional development is expected.

Responsibilities

• Handle urgent and routine correspondence efficiently.
• Support clinical teams in patient administration tasks.
• Manage patient pathways to minimize delays.

Skills

Typing and/or Word/Text Processing Skills

Proficient in English (written and oral)

Diary Management

Good written and verbal communication skills

Ability to operate office equipment (e.g. MS Teams)

Knowledge of Careflow system

Ability to work on own initiative

Education

GCSE or equivalent in Mathematics and English

Business Admin NVQ II or equivalent

AMSPAR – Medical Terminology Certificate

Tools

MS Teams

Shared drive access

Email

Job description

Employer United Lincolnshire Teaching Hospitals NHS Trust

Employer type: NHS

Site: Pilgrim Hospital

Town: Boston

Salary: £24,071 - £25,674 per annum

Salary period: Yearly

Closing: 31/12/2024 23:59

Medical Secretary Band 3 - Diabetes and Endocrine

NHS AfC: Band 3

We recognise that outstanding care can only be delivered through our people. We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at ULTH.

We are always keen to welcome highly skilled, committed and compassionate individuals to our hospitals – people who put patients at the heart of everything they do and are ready to help us achieve our vision.

Our values guide everything we do. They are:

• Patient-centred: Putting patients at the heart of everything we do, listening and responding to their needs and wishes.
• Safety: Following ULTH and professional guidelines. Speaking up to make sure patients and staff are safe from harm.
• Excellence: Striving to be the best that we can be. Innovating and learning from others.
• Compassion: Caring for patients and their loved ones in ways we would want for our friends and family.
• Respect: Behaving and using language that demonstrates respect and courtesy to others. Zero tolerance to bullying, inequality, prejudice and discrimination.

If you believe in them too, then you are ready to join the ULTH team.

We’ve taken great pride in building working environments where staff always feel valued, cared for and part of a team. Without doubt this is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire - making a positive difference to our patients.

Job overview

Starting April 2025

We are looking for a highly motivated individual to become part of our expanding Diabetes and Endocrine Secretarial Team at Pilgrim Hospital. The Medical Secretary is the hub of effective patient administration in the Business Unit and underpins the patient journey by supporting our clinical teams in delivering a high quality of patient care as well as making a difference to the patients journey. The effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources. The post holder will report to the Specialty Co-ordinator and ensure the CQUIN typing target and validation is completed accurately and in a timely manner.

Main duties of the job

• Deal with urgent and routine correspondence and tasks in accordance with agreed practice and CQUIN standards including typing of clinic audio tapes, letters, medical reports, references, rotas and general correspondence including administration when necessary, minutes of committees/meetings attended by their Consultant.
• Prospectively ‘pulls’ patients through their pathways to minimise delays, escalating potential capacity issues and solutions to Specialty Co-ordinator for discussion / approval with the Consultant team.
• Works with Choice & Access to arrange clinics cancellations, ensuring clear instructions are given to re-appointing patients, escalating capacity issues to the Specialty Co-ordinator for discussion with the Consultant to avoid delays in patient pathways.
• Deal with enquiries by letter/fax/e-mail/telephone from patients, GP’s other hospitals, police, solicitors (via medical records/legal department) other consultants and management.

Person specification

Qualifications

• Typing and/or Word/Text Processing Skills
• Proficient in English both written and oral even if not your preferred language
• Text Word processing & audio skills to RSA II or equivalent.
• GCSE or other equivalent qualification in at least four subjects that include Mathematics and English.
• Business Admin NVQ II or equivalent or willing to work towards this while in role
• AMSPAR – Medical Terminology Certificate

Previous Experience

• Previous experience in office environment.
• Diary Management
• Experience of working in a large healthcare organisation
• Some knowledge of Careflow system
• Some knowledge of 18 week RTT

Skills

• Ability to complete tasks accurately and efficiently.
• Ability to work on own initiative and prioritise workload to achieve deadlines.
• Good written and verbal communication skills.
• Ability and confidence to communicate at all levels.
• Ability to operate office equipment, e.g. MS Teams, shared drive access, emails etc.
• Knowledge/Awareness of key values and behaviours in line with the Trust framework.

Specific Requirements

• Conscientious in standard of work produced.
• Ability to work to tight deadlines and as part of a team.
• Clear understanding of the importance of confidentiality.
• Commitment to work towards recognised qualifications as appropriate.
• Ability to work from their own initiative.
• Adaptable to change.
• Readiness to try new things.
• Ability to recognise when to seek appropriate assistance from colleagues.

ULTH recognises that everyone is different, and values the unique contribution that individual experiences, knowledge and skills make in delivering quality healthcare and becoming a model employer. We are committed to transforming our organisational culture by actively committing to implementing the Trust Single Equality Scheme, and other policies, such as the Dignity in Care policy and the Dignity at Work policy.

Please note that we do not accept CVs.

Due to the high volume of applications we receive, ULTH reserves the right to close this advert prior to the closing date.

No DBS fees to pay: Successful candidates will have DBS applications applied for & paid by ULTH where applicable.

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.