Medical Secretary (B4) (NHS AfC: Band 4) - Administration - Sirona care & health CIC

Sirona care & health CIC; Kingswood; On-site; GBP 27,000 - 31,000; Part time

Job summary

A leading health service organization in Kingswood seeks a Medical Secretary to support consultant psychiatrists. The role involves managing appointments, handling sensitive patient information, and ensuring efficient communication. Ideal candidates will possess strong administrative skills, experience with EMIS, and the ability to handle multiple tasks under pressure. This part-time position offers a salary range of £27,485 - £30,162 annually and NHS benefits.

Benefits

NHS benefits

27+ days annual leave

Participation in NHS Pension Scheme

Qualifications

• Demonstrable experience in previous secretarial roles is required.
• Willingness to undertake necessary training for the role.
• Confidence in dealing with multiple demands under short deadlines.

Responsibilities

• Provide administrative support to two consultant psychiatrists.
• Manage appointments and update patient records using the EMIS system.
• Handle patient queries via phone and email.

Skills

Excellent communication skills

Experience in handling sensitive information

Audio/copy typing experience

Confidence with Microsoft Office

Education

Numeracy and Literacy level 2 qualification or equivalent

Tools

EMIS

Microsoft Office

Job description

Main area Administration Grade NHS AfC: Band 4. Contract: Permanent. Hours: 30 hours per week (part time, 4 days per week; must be able to do a Friday as part of the four days). Job ref 083-7499384-SL.

Employer: Sirona care & health CIC. Employer type: NHS. Site: Church House, Kingswood Town, Kingswood. Salary: £27,485 - £30,162 pro rota. Salary period: Yearly. Closing: 16/10/2025 23:59.

Medical Secretary (B4)

NHS AfC: Band 4

Please note that if you apply for a position with Sirona care & health, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac Account and email accounts.

We reserve the right to close this vacancy early if sufficient applications are received prior to the advertised closing date.

Job overview

This role involves being a medical secretary and providing administrative support to two consultant psychiatrists based in the South Gloucestershire region. You will be working alongside another medical secretary who is full time.

We have a total of six other medical secretaries across BNSSG. You will work closely with other admin teams and clinical teams. This is a fast paced and varied role where you will be interacting with service users, carers and other health providers. A lot of the role involves helping to manage the psychiatrists' caseload through booking of appointments and typing clinic letters.

Main duties of the job

• Dealing with patient queries via phone/email
• Signposting and escalating to the correct professions
• Ensure the referrals to the service are managed in a timely manner and caseloads are kept organised with patients having regular reviews
• Able to manage own caseload as well as shared inboxes
• Create letters from dictations
• Help with the induction of resident doctors into the service
• Creating meetings with multi-disciplinary teams
• Diary management of the consultant and resident doctors
• Providing coverage to the team during sickness and annual leave
• Using the patient data system EMIS to update records
• Support in collecting data and reports for legal documentation and reports
• Aiding in the transfer of patients between localities and in the discharge process

Working for our organisation

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health – England’s largest provider of Adults’ and Children’s Community Services and we’d love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days’ annual leave, and participation in the NHS Pension Scheme – just a glimpse of the benefits you’ll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you’re starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don’t be daunted by the prospect of something different – we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.

Detailed job description and main responsibilities

Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.

Please note, we cannot offer a Certificate of Sponsorship for this role. If you currently require a visa to work in the UK, there must be a minimum of 14 months remaining until the expiry date. If you do not disclose your expiry date within your application, it may not be considered. Please only provide the expiry date and not your share code within your application.

If you refer to qualifications or employment within your supporting statement, that has not been included in your Qualifications, Training or Employment History, this information may be discounted.

As part of this interview we will conduct a short test.

Person specification

Skills

• Numeracy and Literacy level 2 qualification or equivalent demonstrable experience
• Evidence of undertaking personal/professional development
• Willingness to undertake training required for the role
• Knowledge of EMIS

Skills, Knowledge & Experience

• Excellent communication and interpersonal skills via telephone and face to face with service-users and their carers
• Experience and understanding of dealing with sensitive information. Dealing with confidential issues and multiple demands in short deadlines
• Confidence when using software packages, both Microsoft Office and other specialised software
• Audio/ copy typing experience
• Previous secretarial / administrative experience dealing with various telephone queries, correspondence, minute taking, office admin and diary management
• Previous experience of typing documents containing specialised terminology

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.