Medical Secretary (B4)

Sirona care & health CIC; Kingswood; On-site; GBP 25,000 - 30,000; Full time

Job summary

A community health services provider in the South Gloucestershire area seeks a medical secretary to support two consultant psychiatrists. You will handle patient queries, manage appointments, and perform various administrative tasks in a fast-paced environment. Previous secretarial experience and proficiency with EMIS are essential. This position offers full NHS benefits, including generous annual leave.

Benefits

Full NHS benefits

27+ days' annual leave

Participation in NHS Pension Scheme

Qualifications

• Demonstrable experience of managing sensitive information.
• Willingness to undertake training required for the role.
• Experience in dealing with various telephone queries.

Responsibilities

• Manage patient queries and communications effectively.
• Organize and manage appointments and caseloads.
• Create letters from dictation and manage diaries.

Skills

Excellent communication and interpersonal skills

Numeracy and Literacy level 2 qualification or equivalent

Knowledge of EMIS

Audio/ copy typing experience

Previous secretarial / administrative experience

Tools

Microsoft Office

Job description

This role involves being a medical secretary and providing administrative support to two consultant psychiatrists based in South Gloucestershire region. You will be working alongside another medical secretary who is full time.

We have a total of six other medical secretaries across BNSSG. You will work closely with other admin teams and clinical teams. This is a fast paced and varied role where you will be interacting with service users, carers and other health providers. A lot of role involves helping to manage the psychiatrists caseload through booking of appointments and typing clinic letters.

Main duties of the job

• Dealing with patient queries via phone/email
• Signposting and escalating to the correct professions
• Ensure the referrals to the service are managed in a timely manner and caseload are kept organised with patients having regular reviews
• Able to manage own caseload as well as shared inboxes
• Create letters from dictations
• Help with the induction of resident doctors into the service
• Creating meetings with multi-disciplinary teams
• Diary management of the consultant and resident doctors
• Providing coverage to the team during sickness and annual leave
• Using the patient data system EMIS to update records
• Support in collecting data and reports for legal documentation and reports
• Aiding in the transfer of patients between localities and in the discharge process.

About us

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.

Job responsibilities

Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.

Please note, we cannot offer a Certificate of Sponsorship for this role.If you currently require a visa to work in the UK, there must be a minimum of 14 months remaining until the expiry date. If you do not disclose your expiry date within your application, it may not be considered. Please only provide the expiry date and not your share code within your application.

If you refer to qualifications or employment within your supporting statement, that has not been included in your Qualifications, Training or Employment History, this information may be discounted.

As part of this interview we will conduct a short test.

Person Specification

Skills

• Numeracy and Literacy level 2 qualification or equivalent demonstrable experience
• Evidence of undertaking personal/professional development.
• Willingness to undertake training required for the role
• Knowledge of EMIS

Skills, Knowledge & Experience

• Excellent communication and interpersonal skills via telephone and face to face with service-users and their carers
• Experience and understanding of dealing with sensitive information. Dealing with confidential issues and multiple demands in short deadlines
• Confidence when using software packages, both Microsoft Office and other specialised software
• Audio/ copy typing experience
• Previous secretarial / administrative experience dealing with various telephone queries, correspondence, minute taking, office admin and diary management.
• Previous experience of typing documents containing specialised terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.