Medical Secretary and Clinical Coder

Walker Medical Group; North East; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Newcastle upon Tyne is seeking a medical secretary to provide secretarial and coding support to the clinical team. The ideal candidate should have previous experience as a medical secretary, possess good communication skills, and be competent in Microsoft Office. Responsibilities include typing documents, liaising with external agencies, and managing patient enquiries. A supportive work environment with opportunities for development is offered.

Benefits

Friendly supportive environment

Opportunities for professional growth

Qualifications

• Experience of working in a health care setting as a medical secretary.
• Understand the principles of data security and protection.
• Clear, polite telephone manner.

Responsibilities

• Manage all enquiries from patients and colleagues effectively.
• Liaise with external agencies such as hospitals.
• Process incoming post and referrals using the electronic referral system.

Skills

Medical knowledge

Communication

Time management

Problem solving

Microsoft Office

Interpersonal skills

Tools

SystmOne

Job description

Job summary

Based in the east end of Newcastle upon Tyne your role will be to provide secretarial and coding support to our clinical team.

The ideal candidate will have previously worked as a medical secretary and have some clinical coding knowledge.

Main duties of the job

Working within the administration team you will be responsible for undertaking a wide range of secretarial duties.

You will process information in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies and guidelines.

Typing letters, reports and associated documentation as required ensuring referrals are processed efficiently.

Process incoming post: read code and workflow to appropriate staff members.

Dealing with patient and colleague queries in timely manner.

About us

Walker Medical Group is a well established, large training practice providing high quality care to our 11,000 patients.

We will offer you a friendly supportive environment to work in. We are also a forward thinking practice who explores new ways of working and are happy to embrace change.

Job description

Job responsibilities

Primary Responsibilities

The following are the core responsibilities of the role. There may on occasion, be a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Typing letters, referrals, reports and associated documentation as required

b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently and in line with current policies and guidelines

c. Manage all enquires from patients and colleagues in an effective manner

d. Maintain an accurate referrals database

e. Action incoming emails

f. Produce ad hoc letters as requested

g. Scanning of patient related documentation and attaching scanned documents to patients medical records

h. Input data into the patients medical records as necessary

i. Process referrals using the electronic referral system (ERS)

j. Process incoming post. Accurately analyse and read code on to a patients medical record and workflow documents tostaff members (where appropriate).

k. Adhere to strict data protection and security guidelines at all times, Complete all mandatory training requirements.

l. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

m. Manage all administrative queries as necessary

n. Support all clinical staff with general administrative tasks as requested

o. Participate in all mandatory training and quality improvement activities as identified by the practice and as required for your role

Job description
Job responsibilities

Primary Responsibilities

The following are the core responsibilities of the role. There may on occasion, be a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Typing letters, referrals, reports and associated documentation as required

b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently and in line with current policies and guidelines

c. Manage all enquires from patients and colleagues in an effective manner

d. Maintain an accurate referrals database

e. Action incoming emails

f. Produce ad hoc letters as requested

g. Scanning of patient related documentation and attaching scanned documents to patients medical records

h. Input data into the patients medical records as necessary

i. Process referrals using the electronic referral system (ERS)

j. Process incoming post. Accurately analyse and read code on to a patients medical record and workflow documents tostaff members (where appropriate).

k. Adhere to strict data protection and security guidelines at all times, Complete all mandatory training requirements.

l. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

m. Manage all administrative queries as necessary

n. Support all clinical staff with general administrative tasks as requested

o. Participate in all mandatory training and quality improvement activities as identified by the practice and as required for your role

Person Specification

Experience

Essential

• Experience of working in a health care setting as a medical secretary
• Experience of working with the general public
• Experience of administrative duties
• Understand the principles of data security and protection
• Excellent communication skills
• Clear, polite telephone manner
• Competent in the use of Microsoft Office and Outlook
• Effective time management
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving skills
• Good medical knowledge
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Ability to work under pressure

Desirable

• Previous experience of SystmOne

Person Specification
Experience

Essential

• Experience of working in a health care setting as a medical secretary
• Experience of working with the general public
• Experience of administrative duties
• Understand the principles of data security and protection
• Excellent communication skills
• Clear, polite telephone manner
• Competent in the use of Microsoft Office and Outlook
• Effective time management
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving skills
• Good medical knowledge
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Ability to work under pressure

Desirable

• Previous experience of SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Walker Medical Group
Address

Walker Medical Group

Church Walk

Newcastle Upon Tyne

NE6 3BS

Employer's website