Medical Secretary / Administrator

Integrated Care System; Lancashire; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local healthcare provider is seeking a Medical Secretary/Administrator in Lancashire. The role involves providing administrative support, making appointments, and interacting with patients. Ideal candidates should possess strong communication skills and experience in a medical or busy administrative environment. The position is part-time, requiring 30 hours per week, with a pay range of £14.28-£15.68 per hour based on experience.

Benefits

Free parking

Qualifications

• Good standard of general education.
• Experience of working with the general public.
• Experience in a secretarial role.
• Experience of working within General Practice.

Responsibilities

• Provide secretarial and administrative support to the practice team.
• Make appointments and navigate patients to the most appropriate providers.
• Convey messages both internal and external.
• Data entry of incoming correspondence onto patient records.

Skills

Excellent communication skills (Written and Oral)

IT skills

Time Management

Interpersonal skills

Problem solving skills

Education

GCSE Mathematics C or above

GCSE English C or above

NVQII in Customer Care

AMSPAR certificate

Tools

EMIS

Job description

Job Title: Medical Secretary/AdministratorResponsible to: Practice Manager

Job Purpose: To be a friendly and effective point of contact for our patientsand to also provide secretarial and administrative support to the practiceteam.

We are looking for a medical secretary/administrator to joinour busy but friendly team. Ideally the successful candidate must haveexperience of general practice and/or of working in a busy administrativeenvironment.

We require someone who possess excellent interpersonalskills, confidence, self-motivation and conscientiousness yet is able to workunder pressure.

Main duties of the job

Telephone Duties

1. Making appointments and navigating patients to the mostappropriate providers

2. Conveying messages both internal and external

3. Assisting with patient/visitor enquiries

4. Contacting other providers

Secretarial Duties

5. Provide secretarial services (via the choose and booksystem) for the clinical team to facilitate NHS and private referrals.

6. Provide information to enable the clinicians to makeinformed decisions regarding appropriate care for patients.

7. Data entry of incoming correspondence onto patientrecords.

8. Scanning of external correspondence to the clinicalsystem.

9. Ensure outstanding queries are explained and handed overto next shift, as necessary

10. Use of internal and external email connections toprovide communication with other services.

11. Regularly update own knowledge of local TrustConsultants to ensure patients are directed appropriately.

Administration Duties

12. To take a lead administrative role in GSF monitoring

13. Monitoring and processing of safeguarding documentation.

14. Summarising of patient notes onto the EMIS system.

15. To act as a backup to the reception team during busyperiods.

General

16. Observe health and safety and security guidelines

17. Maintaining mandatory training/attending necessarytraining sessions

18. Maintain confidentiality of all data and information

19. Maintain professionalism of both self and practice atall times

20. Any other reasonable duties as necessary

About us

Yorkshire Street Medical Centre has a list size of over 7000 patients.

We are a small practice who has an excellent team ethos. We care very much about our patients therefore we are looking for someone who has a passion to provide high quality patient service at all times.

Job responsibilities

Job Description Medical Secretary/Administrator

Job Title: Medical Secretary/Administrator Responsible to: Practice Manager Job Purpose: To be a friendly and effective point of contact for our patients and to also provide secretarial and administrative support to the practice team.

We are looking for a medical secretary/administrator to join our busy but friendly team. Ideally the successful candidate must have experience of general practice and/or of working in a busy administrative environment.

We require someone who possess excellent interpersonal skills, confidence, self-motivation and conscientiousness yet is able to work under pressure.

We care very much about our patients therefore we are looking for someone who has a passion to provide high quality patient service at all times.

30 hours per week (Times and days negotiable but will require 8am starts)

(*depending on prev. NHS employment)

Duties and Responsibilities

Telephone Duties

1. Making appointments and navigating patients to the most appropriate providers

2. Conveying messages both internal and external

3. Assisting with patient/visitor enquiries

4. Contacting other providers

Secretarial Duties

5. Provide secretarial services (via the choose and book system) for the clinical team to facilitate NHS and private referrals.

6. Provide information to enable the clinicians to make informed decisions regarding appropriate care for patients.

7. Data entry of incoming correspondence onto patient records.

8. Scanning of external correspondence to the clinical system.

9. Ensure outstanding queries are explained and handed over to next shift, as necessary

10. Use of internal and external email connections to provide communication with other services.

11. Regularly update own knowledge of local Trust Consultants to ensure patients are directed appropriately.

Administration Duties 12. To take a lead administrative role in GSF monitoring

13. Monitoring and processing of safeguarding documentation.

14. Summarising of patient notes onto the EMIS system.

15. To act as a backup to the reception team during busy periods.

General

16. Observe health and safety guidelines and security at all times

17. Maintaining mandatory training/attending necessary training sessions

18. Maintain confidentiality of all data and information

19. Maintain professionalism of both self and practice at all times

20. Any other reasonable duties as necessary

Person Specification Medical Secretary/Administrator

Qualifications:

Essential: Good standard of general education GCSE Mathematics C or above GCSE English C or above

Desirable: AMSPAR certificate NVQII in Customer Care CLAIT/other IT Qualification

Experience:

Essential - Experience of working with the general public

Experience in a secretarial role

Experience of working within General Practice

Skills:

Essential: Excellent communication skills (Written and Oral) IT skills Clear, polite telephone manner Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills

Behaviours:

Essential: Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Team working Self-motivated Flexibility Confidentiality

Knowledge:

Desirable: Knowledge of EMIS

Job Types: Part-time, Permanent

Pay: £14.28-£15.68 per hour based on experience.

Expected hours: 30 per week

• Free parking

Schedule:

• Monday to Friday

Person Specification

Qualifications

• Qualifications:
• Essential: Good standard of general education
• GCSE Mathematics C or above
• GCSE English C or above
• NVQII in Customer Care
• CLAIT/other IT Qualification
• Experience:
• Essential - Experience of working with the general public
• Experience in a secretarial role
• Experience of working within General Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.