Medical Secretary

Integrated Care System; Wealden; On-site; GBP 25,000 - 30,000; Full time

Job summary

A dedicated practice in Hailsham is seeking a Medical Secretary to join their team. This role involves providing secretarial and administrative support to GPs and the clinical team, ensuring accurate documentation and effective communication with healthcare providers. The ideal candidate will be experienced in a GP setting, well-versed in using Emis, and possess strong communication skills.

Qualifications

• Experience working in a GP practice.
• Previous experience with Emis and Lexacom.
• Proficiency in office software applications.

Responsibilities

• Provide efficient secretarial support, including typing medical documents.
• Manage referrals and communication with external healthcare providers.
• Maintain confidentiality and adhere to data protection regulations.

Skills

Communication

Attention to detail

Organizational skills

Tools

Emis

Lexacom

Job description

We are looking for an enthusiastic and self-motivated Medical Secretary to join our friendly practice team. The candidate should have experience using Emis (clinical system), a good knowledge of medical terminology, and experience working as a Medical Secretary within the NHS. The candidate must be accurate, possess good communication skills, be a team player, and able to work flexibly in the absence of colleagues. This position requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Salary will be based on experience.

Main duties of the job

Key Responsibilities:

• Provide efficient copy typing and word processing services for GPs and health professionals, including typing letters, reports, patient referrals, and notifications accurately and promptly.
• Make appointments and bookings using the E-Referral service pathway.
• Maintain Emis/Docman tasks accurately and securely.
• Check that all two-week wait referrals are received by hospitals/third parties.
• Cover for secretarial team members during sickness and leave.
• Receive and dispatch mail.
• Use the internal communication portal daily.
• Handle incoming and outgoing telephone calls, facilitate communication, take messages, and deal with referral queries.

About us

Located in Hailsham, our GP practice is dedicated to providing high-quality healthcare to our community. We care for 6,700 patients, offering a wide range of medical services tailored to individual and family needs. Our experienced healthcare team is committed to delivering compassionate, patient-centered care in a welcoming environment.

We offer routine consultations, preventive care, chronic disease management, and other healthcare services. We continually strive to improve and expand our services to meet the diverse needs of our patients.

Job responsibilities

Main purpose of job: To provide efficient and confidential secretarial and administrative support to GPs and the clinical team, including handling referrals, typing correspondence, liaising with patients and external organizations, audio typing, and ensuring timely and accurate documentation.

Responsible to: This essential role involves providing comprehensive secretarial and administrative support, including sending referrals via eRS and email, formatting letters and reports, dealing with hospital, clinical, patient, and practice queries, following up GPs' requests, and maintaining the computer-based clinic system securely. Assist with statistics gathering and maintain an accurate referrals database.

Main tasks:

1. Provide secretarial support, including audio and copy typing of medical letters, reports, referrals, and correspondence.
2. Process referrals (ERS and paper), ensuring completeness and deadlines.
3. Manage GP task lists and workflow related to referrals and patient letters.
4. Act as a point of contact for hospitals and healthcare providers regarding referrals and patient care.
5. Handle patient queries professionally and sensitively.
6. Maintain patient confidentiality and adhere to data protection regulations.
7. Monitor and manage Emis Referral tasks, Docman Referral tasks, Accumail, and Referral Email.
8. Support the admin team with general office duties.
9. Participate in meetings and training as required.
10. Ensure all work is completed timely and accurately to support patient care.
11. Ensure all two-week wait referrals are received by hospitals/third parties.
12. Receive and dispatch mail.
13. Provide cover for secretarial team members during sickness and leave.

Person Specification

Experience

• Experience working in a GP practice.
• Previous experience with Emis (clinical system) and Lexacom (audio typist software).
• Proficiency in office software applications, including word processing and spreadsheets.
• Strong organizational skills with effective prioritization.
• Excellent verbal and written communication skills.
• Attention to detail for accurate documentation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be required to assess any previous criminal convictions.