Medical Secretary

Integrated Care System; St Albans; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading healthcare provider is hiring a Medical Secretary to deliver comprehensive secretarial and administrative support within their well-being team. The role requires advanced skills in keyboarding, extensive knowledge of medical terminology, and the ability to work independently and as part of a team. Ideal candidates should possess excellent communication skills, a strong sense of initiative, and experience in a secretarial capacity in a healthcare or NHS setting.

Benefits

Refer a friend bonus up to £500

Qualifications

• Advanced keyboard skills required.
• Experience in secretarial environment essential.
• Proficient knowledge of email and internet needed.

Responsibilities

• Provide secretarial and administrative service to the well-being team.
• Manage all correspondence using medical terminology.
• Support team members with care notes and guide new users.

Skills

Advanced keyboard skills

Excellent verbal and written communication skills

Problem solving

Diary management

Adaptability to change

Education

Experience in a secretarial environment

Proficient knowledge of PARIS

Good standard of English

Tools

Word

Excel

PowerPoint

Job description

Go back Hertfordshire Partnership University NHS Foundation Trust

Medical Secretary

The closing date is 03 August 2025

Refer a friend to work for the Trust and receive up to £500! (A payment of £250 will be made when the applicant commences employment with us and a further payment of £250 will be made once they hit 6 months continuous service with us, terms and conditions apply)

Lead in the provision of a comprehensive, professional, effective secretarial and administrative service for the well-being team. The post holder is the first point of reference and must display initiative, mature judgment, and maintain a calm, friendly, and efficient manner when dealing with service users, their relatives, colleagues, and visitors.

Main duties of the job

• Ensure all correspondence is accurately and appropriately presented using current methodologies and medical terminology.
• Be highly skilled in the full range of secretarial work practices, software programs, and specialised functional terms.
• Support team members with care notes, guide new users, and provide instruction as necessary.
• Use proficient internet skills to access, search, and retrieve relevant data.
• Utilize touch typing, audio, and shorthand skills to produce work efficiently.
• Complete non-routine tasks daily, meeting the needs of the team.
• Attend mandatory training and update skills as required.
• Work independently, prioritizing workload and using initiative to distinguish routine from urgent tasks.
• Follow guidelines, procedures, and utilize knowledge and qualifications to work autonomously.
• Participate in annual appraisals with supervisors or line managers.

About us

Hertfordshire Partnership University NHS Foundation Trust is one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission. Our team of over 4,000 staff provides health and social care for people with mental ill health, physical ill health, and learning disabilities across Hertfordshire, Buckinghamshire, Essex, and Norfolk, delivering services within the community and inpatient settings. Our core values are Welcoming, Kind, Positive, Respectful, and Professional, guiding our work.

We help people with mental health issues, learning disabilities, and autism to live fulfilling lives, working throughout Hertfordshire, Buckinghamshire, Norfolk, and beyond. For more information, visit Hertfordshire NHS Partnership Trust.

Job responsibilities

For detailed information on job responsibilities, please see the attached Job Description and Person Specification.

Person Specification

Qualifications/Education/Training

• Advanced keyboard skills
• Intermediate proficiency in software packages such as Word, Excel, PowerPoint
• Good working knowledge of email and internet
• Good standard of English
• Numerate
• Advanced secretarial skills
• Experience in a secretarial environment
• Experience in a mental health or NHS setting
• Proficient knowledge of PARIS

Skills/Knowledge/Ability

• Ability to organise and plan complex events like training sessions and therapy groups
• Proficient in diary management and appointment coordination
• Experience supervising and training others
• Ability to work independently and in teams
• Adaptability to change and managing in a dynamic environment
• Flexibility, initiative, sensitivity, and enthusiasm

Analytical Skills

• Problem solving, decision making, and analytical skills
• Maintain accurate records of referrals, patient details, discharges, and notifications to professionals and agencies

Communication Skills

• Excellent verbal and written communication skills
• Experience dealing with distressed individuals using de-escalation techniques
• Proven ability to establish effective working relationships with managers and colleagues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, requiring a DBS check for any criminal convictions.

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Salary: £28,860 to £31,671 per annum (including 5% fringe HCAS)