Medical Secretary

Integrated Care System; Southend-on-Sea; On-site; GBP 20,000 - 25,000; Part time

Job summary

A progressive healthcare practice in Southend-on-Sea is looking for a part-time medical secretary to manage patient referrals and ensure the smooth operation of the practice's referral processes. The ideal candidate will have strong administrative skills, experience with IT tools, and the ability to maintain data confidentiality. This role involves approximately 20-25 hours of work per week.

Responsibilities

• Process incoming referral requests from GPs, nurses or other clinicians.
• Use electronic referral systems such as NHS e-referral Service (e-RS).
• Ensure that any requests for information are appropriately dealt with in a timely manner.
• Updating SystmOne in an accurate and secure manner.
• Contact patients regarding their referral status.
• Answer referral related queries from patients via telephone/email.
• Handle all patient data in line with GDPR.

Skills

Strong administrative experience

Good organisation skills

Excellent general IT skills including MS Office

Experience of working with SystmOne

Understanding of confidentiality and data security

Ability to multi-task

Ability to work under pressure

Teamwork

Ability to work independently

Tools

MS Office

SystmOne

Job description

Highlands Surgery has an opportunity for a medical secretary to join their team on a part-time basis, for 20-25 hours per week.

With the increasing use of technology in general practice, medical secretaries are playing an increasingly important role in managing patient medical referrals and ensuring that healthcare providers have access to the data they need to deliver high-quality care.

Main duties of the job

• Process incoming referral requests from GPs, nurses or other clinicians.
• Use electronic referral systems such as NHS e-referral Service (e-RS).
• Ensure that any requests for information are appropriately dealt with in a timely, efficient manner.
• Updating SystmOne, in an accurate and secure manner.
• Contact patients regarding their referral status.
• Answer referral related queries from patients via telephone/email.
• Handle all patient data in line with GDPR and practice confidentiality policies.
• Ensure referrals meet clinical and administrative guidelines and pathways.
• Coordinate with practice staff to manage urgent 2WW referrals.
• Attend training or meetings relevant to referral processes or NHS updates.

About us

Highlands Surgery is an innovative, and forward-thinking practice based across two clinical sites. With a patient list size of 14,500, we are large enough to offer a diverse range of services while maintaining a supportive, close-knit team environment. We are proud to be a training and development-focused practice with a strong ethos around staff support and continuous improvement.

Our practice is led by three GP Partners and supported by three Salaried GPs, experienced long-term locums, four dedicated Practice Nurses, an Advanced Nurse Practitioner (ANP), and an in-house Pharmacist. We are also a key part of our Primary Care Network (PCN), offering access to services such as Social Prescribers, Emergency Care Practitioners (ECPs), and MSK clinicians.

Job responsibilities

Ifyou would like to find out more information about this role, please do nothesitate to get in contact with us.

Person Specification

Experience

• Strong administrative experience and good organisation skills.
• Excellent general IT skills including MS Office and experience of working with SystmOne.
• Understanding of the need to maintain confidentiality and data security, at all times.
• Ability to multi-task and to work accurately under pressure.
• Ability to work as part of a team, as well as independently.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.