Medical Secretary

NHS; Norwich; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading healthcare provider seeks a permanent part-time medical secretary to support their multidisciplinary team. Candidates should have strong communication, IT skills, and a GCSE in Mathematics and English. This role involves various administrative duties while providing excellent customer service and support to clinical staff.

Qualifications

• Educated to GCSE level in Mathematics and English (C or above).
• Medical terminology training is a plus.
• Previous GP medical secretary experience is desirable.

Responsibilities

• Undertaking secretarial and administrative duties in support of the multidisciplinary team.
• Processing referrals and maintaining an accurate referrals database.
• Liaising with external agencies efficiently.

Skills

Communication

Customer Service

IT Literacy

Time Management

Interpersonal Skills

Education

GCSE in Mathematics

GCSE in English

Job description

We are seeking a permanent part time secretary to join our team, following relocation. The successful applicant would ideally have general practice experience, will need to have good communication and customer service skills, be self-motivated and be IT literate. Experience is desirable but not essential. This is an interesting and varied role, working as part of a team in a very busy but friendly and welcoming practice.

Core hours are needed; however, flexible working is key in this role to cover holiday/sickness. The successful applicants need to be able to start at 8am and be able to work as late as 5pm.

Main duties of the job

To be responsible for undertaking a wide range of secretarial andadministrative duties and the provision of administrative support to themultidisciplinary team.

Duties can include, but are not limited to, theprocessing of information (electronic and hard copy) in a timely manner,liaising with multidisciplinary team members and external agencies such assecondary care and community service providers in accordance with current policies,including the use of the electronic referral service (ERS).

About us

Thorpewood Medical Group is a friendly and supportive GP Surgery looking after 12,500 patients. TMG has several teams including our Partners/GPs; ANPs; Practice Nurses; HCAs; Management Team; Pharmacy Team; IT Team; Secretarial Team and Reception Team.

We also liaise with our local PCN and have support from Physio's and Mental Health Practitioners through the PCN.

Job responsibilities

The following are the core responsibilities ofthe Medical Secretary. There may be, on occasion, a requirement to carry outother tasks; this will be dependent upon factors such as workload and staffinglevels:

a. Typing letters, reports and associateddocumentation as required

b. Liaising with external agencies such ashospitals and community services, ensuring referrals are processed efficiently

c. Managing all enquiries in an effectivemanner

d. Maintaining an accurate referralsdatabase

e. Actioning all incoming email

f. Processing calling letters as requested

g. Scanning patient related documentationand attaching scanned documents to patients healthcare records

h. Inputting data into the patientshealthcare records as necessary

i. Processing referrals using theelectronic referral system (ERS)

j. Processing requests for information i.e.,SAR, insurance/solicitors letters and DVLA forms

k. Coding data on the clinical IT system

l. Answering incoming phone calls,transferring calls or dealing with the callers request appropriately

m. Managing all administrative queries asnecessary

n. Carrying out system searches asrequested

o. Maintaining a clean, tidy, effectiveworking area at all times

Supporting all clinical staff with generaladministrative tasks as requested

In addition to the primary responsibilities,the Medical Secretary may be requested to:

a.Partakein audit as directed by the audit lead

b.Producemeeting agendas and record the minutes of meetings

d.Completeopening and closing procedures in accordance with the duty rota

Person Specification

Qualifications

• Educated to GCSE in Mathematics and English (C or above)
• Experience of working with the general public
• Excellent communication skills (written and oral)
• Strong IT skills, including typing
• Clear, polite telephone manner
• Effective time management (planning and organising)
• Ability to work as part of a team or autonomously
• Good interpersonal skills
• Ability to follow policy and procedure
• Be polite and confident
• Be flexible and motivated, a forward thinker
• Ability to be sensitive and empathetic in distressing situations
• Ability to work under pressure
• Previous GP medical secretary experience
• Medical terminology training

Other requirements

• Flexibility to work outside of core office hours
• Disclosure and Barring Service (DBS) check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.