Enable job alerts via email!
Medical Secretary
NHS
Middlesbrough
On-site
GBP 20,000 - 30,000
Part time
Generate a tailored resume in minutes
Land an interview and earn more. Learn more
Job summary
A leading healthcare provider in Middlesbrough is seeking a part-time Medical Secretary to join their dedicated team. The role involves providing essential administrative support to ensure smooth operations, including processing referrals, handling patient inquiries, and maintaining confidentiality in line with NHS standards. The ideal candidate will possess relevant experience, IT skills, and a passion for delivering high-quality patient services.
Benefits
Qualifications
- Experience as a medical secretary in a healthcare setting.
- Proficient in using Systmone and digital dictation systems.
- Educated to GCSE level or equivalent with student skills.
Responsibilities
- Provide secretarial and administrative support to the clinical team.
- Process referrals and manage patient inquiries efficiently.
- Maintain accurate records and adhere to data protection guidelines.
Skills
Education
Tools
Job description
Due to partial retirement BoroughRoad & Nunthorpe Medical Group is seeking to appoint a MedicalSecretary to join our team for one day a week (Preferably a Thursday).
We are a busy GP practice caring for 16,700 patients across our two sites in central Middlesbrough and Nunthorpe. This role will be based at the Borough Road surgery. You will provide secretarial and administrative support to our clinical team.Our ideal candidate will have previously worked as a medical secretary and have experience of Systmone, have excellent IT skills, knowledge of the ERS (e-referrals) system, NHS Mail and Digital Dictation (Lexacom). You will share our passion to provide highquality patient services, be caring andempathetic, professional,and demonstrate excellent interpersonal skills and high attention to detail. You must have excellent communication skills (written and oral), theability to multitask and enjoy working as part of a team.
You will be responsible forundertaking a wide range of secretarial and administrative duties and theprovision of administrative support to the multidisciplinary clinical team. You will process information (electronic and paper) in a timely manner,liaising with multidisciplinary team members and external agencies such assecondary care and community service providers in accordance with currentpolicies and guidelines, this will include the use of the electronic referral service (ERS), Systmone, NHS mail, Outlook and Lexacom. Typing letters, reports and associated documentation as required ensuring referrals are processed efficiently. Dealing with patient and colleague queries in timely manner. Adhere to strict data protection and security guidelines at all times. Produce meeting agendas and record the minutes of meetings.
We are a large training practice working across two sites in central Middlesbrough and Nunthorpe. The secretarial position will be based at our Borough Road surgery. We have a passion to provide high quality person centred care. We offer a friendly supportive environment. We are a forward thinking practice who explore new ways of working and embrace change to drive continuous improvement.
Primary Responsibilities
The following are the core responsibilities of the medical secretary. There may on occasion, be a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Typing letters, referrals, reports and associated documentation as required
b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently and in line with current policies and guidelines
c. Manage all enquires from patients and colleagues in an effective manner
d. Maintain an accurate referrals database
e. Action all incoming emails
f. Produce ad hoc letters as requested
g. Scanning of patient related documentation and attaching scanned documents to patients healthcare records via the clinical system ( systmone)
h. Input data into the patients healthcare records as necessary
i. Process referrals using the electronic referral system (ERS)
j. Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms
k. Read code data on Systmone
l. Adhere to strict data protection and security guidelines at all times, Complete all mandatory training requirements.
m. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
o. Carry out system searches as requested
p. Support all clinical staff with general administrative tasks as requested
q. Participate in all mandatory training and quality improvement activities as identified by the practice and as required for your role
Secondary Responsibilities
In addition to the primary responsibilities, the medical secretary may be requested to
a. Have a degree of flexibility to cover annual leave / sickness when needed and as required to meet the needs of the practice during busier periods
b. Partake in audit as directed by the audit lead
c. Produce meeting agendas and record the minutes of meetings
d. Complete opening and closing procedures in accordance with practice needs
- Experience of working in a health care setting as a medical secretary
- Experience of working with the general public
- Experience of administrative duties
- Understand the principles of data security and protection
- Excellent communication skills (written and oral)
- Proficiency in using computers, word processing software, and other relevant IT systems
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
- Previous experience of Systmone and digital dictation systems
- A good understanding of medical terminology
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
- Excellent verbal and written communication
- Proficient in using computers, word processing software
- Typing or word processing qualification
- Knowledge of medical terminology
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
job faster
Follow us
