Medical Secretary

NHS; Maidenhead; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading healthcare provider in Maidenhead is seeking a detail-oriented Medical Secretary to join its professional team. The role involves managing patient correspondence and referrals, ensuring compliance with data protection standards, and providing essential administrative support to GPs. Candidates must demonstrate strong organizational skills and prior experience in similar settings.

Qualifications

• Experience in handling confidential and sensitive information per GDPR.
• Excellent written and verbal communication skills.
• Previous experience in a hospital or clinic setting.

Responsibilities

• Manage patient correspondence, referrals, and medical records to support clinical care.
• Handle insurance reports and patient queries professionally and empathetically.
• Liaise with consultants and other healthcare providers.

Skills

Attention to detail

Communication

Problem-solving

Education

Medical Secretary qualifications

Tools

EMIS Web

Microsoft Office

Docman

Job description

We are looking for a highly organised, detail oriented Medical Secretary to join our professional and friendly secretarial team.

Main duties of the job

Responsibilities include handling all GP and consultant correspondence, typing letters (audio-typing), processing referrals via e-RS, managing patient queries, liaising with consultants, hospitals and other healthcare providers.

Processing insurance reports, assisting with confidential patient records in compliance with GDPR and NHS standards as well as general administrative support to GP's and the wider team.

Hours

• 2/3 days per week (Monday, Wednesday and one other day during the working week)
• Times - to be agreed (example: 9.00am - 4.30pm)

About us

• Friendly town centre GP practice
• 3 GP partners, 3 salaried GP's, 2 practice nurses and 1 HCA.

Job responsibilities

TheMedical Secretaryplays a vitalrole in ensuring the smooth running of our GP practice by providinghigh-quality secretarial support . The roleinvolves managing patient correspondence, referrals, and medical records to support efficient clinicalcare and reporting.

Person Specification

Experience

• Proficiency in Microsoft Office and general IT skills.
• Ability to prioritise tasks and manage a busy workload.
• Experience handling confidential and sensitive information in compliance with GDPR.
• Excellent written and verbal communication skills.
• Strong attention to detail for accurate data entry and correspondence.
• Previous experience using EMIS Web and audio typing.
• Knowledge of medical terminology to accurately process letters and referrals.
• Experience handling NHS and private referrals.
• Familiarity with Docman for scanning and filing patient documents.
• Experience handling patient queries in a professional and empathetic manner.
• Liaising with hospitals, consultants, and external healthcare providers.
• Dealing with urgent and routine requests efficiently.
• Understanding of NHS procedures, including referrals, medical records, and complaints.
• Awareness of confidentiality, data protection - GDPR, and safeguarding.
• Familiarity with medical insurance reports and legal documentation.
• Experience in customer-facing roles with strong interpersonal skills.
• Ability to work under pressure in a fast-paced environment.
• Experience collaborating with GPs, nurses, receptionists, and admin staff.
• Problem-solving skills and the ability to remain calm under pressure.
• Medical Secretary qualifications.
• Previous experience in hospital or specialist clinic settings.
• Experience dealing with insurance and medico-legal requests.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.