Medical Secretary

NHS; London; On-site; GBP 26,000 - 30,000; Full time

Job description

An opportunity has just become available for the right candidate to join the Haematology Department Secretarial team at the Queen Elizabeth Hospital as Medical Secretary.

We are seeking a dedicated, motivated, proactive person to join our team to help us provide high-quality care to our service users.

The post holder will provide administrative and secretarial support to the Haematology medical team and Senior Management Team. The post holder will also be required to attend meetings where agenda and minutes/note taking will be required. Communication is a must between external and internal members of staff as well as the public.

You must enjoy working in a busy environment and be able to prioritise your own workload. You will need good interpersonal skills with the ability to work as part of a team, be IT literate, and able to work well under pressure in a fast-paced environment.

Main duties of the job

1. To provide a full secretarial and clerical service to the consultant team. The post is a vital link between the patient, the consultant, the wider Trust, and other people involved in the provision of health care. The post holder may on occasion supervise the medical typists.
2. To act as a central point of information and communication for the clinical team.
3. To provide full secretarial support service to consultants and members of their teams in respect to their general medical duties and specialist work.
4. To act independently ensuring that daily tasks and ongoing workloads are prioritised and completed in agreed timeframes.

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivating a culture of engagement. We have four staff networks, a corporate EDI Team, and a suite of programmes and events which aim to insert the 5 aspirations:

• Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development.
• Widening access (anchor institution) and employability.
• Improving the experience of staff with disability.
• Improving the EDI literacy and confidence of trust staff through training and development.
• Making equalities mainstream.

Job responsibilities

1. To act as first point of contact on behalf of the consultant and the Trust and deal effectively and courteously with all enquiries from GPs, parents, patients, carers, other departments within the Trust, and external bodies.
2. To produce correspondence, reports, and clinical letters by the use of audio transcription technology.
3. To type urgent clinical letters, including those of a sometimes distressing or emotional nature from audiotape or direct dictation as agreed.
4. To organise and support meetings on behalf of the Consultant and the Consultants team, taking and distributing minutes as required.
5. To deal with all telephone calls relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner, respecting patient confidentiality at all times.
6. To prioritise and process incoming correspondence and ensure that it is dealt with promptly by the appropriate member of staff.

Person Specification

Education and Qualifications

• AMSPAR, or equivalent. RSA 3 typing or equivalent.

Skills and Abilities

• Excellent audio and word processing skills.
• Excellent organisational and administration skills.
• Good customer care skills. Effective communication skills.
• Ability to prioritise a busy workload.
• Advanced keyboard skills.

Experience

• Previous experience of working in a busy healthcare environment.
• Previous secretarial experience.
• Previous experience as a Medical Secretary.

Knowledge

• Sound understanding of practical Data Protection issues.
• Excellent knowledge of medical terminology.
• Basic knowledge of child and adult protection issues.

Other

• Able to work on own initiative and within a team.
• Able to work to tight deadlines and within available resources.
• Flexible approach to work.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£26,530 to £29,114 a year per annum plus HCA.