Medical secretary

NHS; Liverpool City Region; On-site; GBP 20,000 - 30,000; Full time

Job summary

The NHS is seeking an experienced medical secretary to join their busy team. The role involves typing, managing patient data, and liaising with various stakeholders. Candidates should possess strong English literacy and attention to detail, along with relevant educational qualifications. This position offers opportunities to work within a multidisciplinary team in a dynamic healthcare environment.

Benefits

Access to the NHS Pension Scheme

Employee Support Programme

Team-building and family gatherings

Qualifications

• Experience in a similar administrative role preferred.
• Strong typing and communication skills required.
• Ability to manage workload independently.

Responsibilities

• Typing letters, reports, and managing a large volume of tasks.
• Liaising with patients and handling all administrative queries.
• Maintaining accurate referrals database and managing communications.

Skills

Attention to detail

Strong English literacy skills

Typing

Independent work

Electronic communication

Education

Grade C or above in English

Grade C or above in Maths

RSA (or equivalent)

Job description

Important: If you have applied for a role with us in the last 6 months, please do not apply again.

We are seeking to recruit an experienced medical secretary to join our well-established team.

The ideal applicant will be an experienced typist with strong English literacy skills. Attention to detail and the ability to work independently are essential. You should be confident in using multiple forms of electronic communication.

Main duties of the job

• Liaising with patients, secondary care, and various clinicians in-house
• Working as part of a multidisciplinary team and independently
• Booking secondary care appointments, typing referral letters, running reports, chasing hospital information, emailing, texting, and managing a large volume of tasks
• Managing your own workload effectively

About us

We are a large clinical and non-clinical team. The practice is exceptionally busy, and the workload can be intensive.

The team works closely together, with strong bonds and an exceptional work ethic.

New team members should be great team players and task-driven.

We offer access to the NHS Pension Scheme, an Employee Support Programme, and host team-building and family gatherings each summer.

Working days/hours: Tuesday, Thursday, and Friday, 8:30 AM - 5:30 PM

Job responsibilities

1. Typing letters, reports, and related documentation
2. Liaising with external agencies such as hospitals and community services to ensure efficient referral processing
3. Managing all enquiries effectively
4. Maintaining an accurate referrals database
5. Handling all incoming emails
6. Processing calling letters as requested
7. Scanning patient-related documentation and attaching scanned documents to healthcare records
8. Inputting data into healthcare records as necessary
9. Processing referrals using the electronic referral system (ERS)
10. Processing requests for information (e.g., SAR, insurance/solicitors letters, DVLA forms)
11. Coding data on the clinical IT system
12. Answering incoming calls, transferring calls, or handling requests appropriately
13. Managing all administrative queries
14. Carrying out system searches as requested
15. Maintaining a clean and effective working area

Person Specification

Qualifications

• Grade C or above in English
• Grade C or above in Maths
• RSA (or equivalent)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be required to screen for any previous criminal convictions.