Medical Secretary

NHS; Hornsea; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare organization in Hornsea is looking for a dedicated Medical Secretary to provide comprehensive support in a busy GP practice. The successful candidate will manage patient referrals, assist clinical staff, and handle patient enquiries. Candidates should have strong IT skills and experience in business administration within a high-demand environment. This is a full-time permanent role with a focus on delivering quality patient care.

Qualifications

• Experience of business administration in a high work demand environment.
• Experience of handling difficult conversations skilfully.
• Experience of working in the wider NHS or primary care.
• Working in a patient/customer facing role.

Responsibilities

• Provide a comprehensive secretarial service to doctors and nurses.
• Manage referrals through the e-Referral system.
• Type clinical letters, patient referrals, and reports.
• Invite patients to discuss the results of recent investigations.

Skills

Business Administration

Excellent IT skills

Strong organizational skills

Education

Business Administration NVQ Level 3 or equivalent

Tools

Microsoft Office

Email

Job description

We are looking for a dedicated individual to join a team of Medical Secretaries working in a busy GP Practice.

Offering secretarial support for 16000 patients, applicants must be hardworking and willing to go the extra mile. The workload is demanding and the successful candidate will need to enjoy a fast-paced environment, think on their feet and be flexible for office cover. The role requires someone with a keen eye for detail and proficient use of IT packages covering the Microsoft Office suite and clinical systems.

***Please note this vacancy may close early due to a high number of applicants ***

Main duties of the job

Inviting patients for follow-up/review/further tests.

About us

Eastgate Medical Group is a GP practice based in Hornsea with other sites in Aldbrough (branch site) and Hull (Hastings Medical Centre). As part of the Symphonie PCN in Hull and the Yorkshire Coast and Wolds PCN in East Yorkshire, we are a forward-thinking organisation striving to provide high quality patient care.

The team is led by 9 GP-partners, supported by Advanced Clinical Practitioners, Nurse-Prescribers, Long-term Conditions Nurses and Healthcare Assistants.

The clinical team is supported by well-trained Care Navigators and Administrators. The Hornsea and Aldbrough sites have in-house dispensaries.

We encourage and support the personal development of staff, and are looking for the right person for our team.

Job responsibilities

Note: This section has been reformatted for clarity while preserving content from the original description.

• Position: Medical Secretary
• Hours: 30 - 37 per week
• Duration: Permanent
• Report to: Practice Manager
• Job Purpose: To provide a comprehensive secretarial service to doctors, nurses, practice manager and wider clinical and administrative team. To ensure that work is completed accurately and efficiently with all enquiries professionally and courteously handled whilst upholding confidentiality.

Key Areas: Patient services; Secretarial Services to Clinicians and wider team

• Key Points:
• Managing referrals through the e-Referral system. Understanding referral routes and use of relevant forms and templates
• Carrying out assigned tasks from both clinical professionals and the wider team
• Dealing with patient enquiries
• Inviting patients into the surgery to discuss the results of recent investigations
• Typing of clinical letters, patient referrals, non-NHS letters and reports
• Arranging and assisting with meetings including minute taking as required
• At all times observe the strict rules of confidentiality
• Familiarise yourself with the Staff Manual and follow practice policies and guidelines

This job description outlines the key duties of the role but is not an exhaustive list. You are required to undertake any other duties as requested which are commensurate with the role to ensure the smooth running of the practice. The job description and rota may be amended to suit the needs of the business. Notice will be given of any proposed changes.

Person Specification

Qualifications

• Business Administration NVQ Level 3 or equivalent experience

Experience

• Experience of business administration in a high work demand environment.
• Experience of handling difficult conversations skilfully.
• Excellent IT skills, including Microsoft and email.
• Strong organisational skills with attention to detail and accuracy.
• Experience of working in the wider NHS or primary care.
• Working in a patient/customer facing role.

General

• Ability to work under pressure.
• Team player but also able to work unsupervised.
• Flexible approach to working practices.
• Commitment and enthusiasm.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.