Medical Secretary

NHS; Halesworth; On-site; GBP 19,000 - 25,000; Full time

Job summary

A leading healthcare provider is seeking a dedicated Medical Secretary to join their team in Halesworth. In this role, you will be pivotal in managing patient communications, maintaining records, and supporting clinical staff. The ideal candidate will possess excellent typing skills, strong customer service capabilities, and a proactive approach to administrative duties. Whether it's dealing with patient inquiries or ensuring efficient operation of office tasks, your contribution will help maintain high standards of healthcare service.

Qualifications

• Experience in an administrative, secretarial environment preferred.
• SystmOne knowledge desirable but training can be given.
• Strong communication and customer service skills.

Responsibilities

• Provide efficient audiotyping and word processing service for GPs.
• Maintain and update patient records and manage workflow.
• Coordinate communications with hospital departments and handle queries.

Skills

Communication

Customer Service

Attention to Detail

Proficient Typing

Organisational Skills

Teamwork

Tools

SystmOne

Job description

We are seeking a friendly, hardworking and dedicated Medical Secretary to join our team. The idealcandidate will play a crucial role in referring patients, maintaining records, providingadministrative support and ensuring the smooth operation of the medical secretary office. Experience in administrative and medical secretarial ispreferred. SystmOne knowledge is desirable but training can be given.

Main duties of the job

Medical Secretary

Provide efficient audiotyping and wordprocessing service for GPs as required. Including typing letters and referrals and reports in an accurate manner.

Checking workflow and processing incoming letters, checking e-RS worklist for rejections andredirections and deal with all related queries from patients and hospitals. Update and maintain patient records.

Contact with hospital departments to ensure timelyhandling of urgent or missing results.

Incoming and outgoing telephone callsto facilitate timely and appropriate communications with others, takingmessages and dealing with queries.

Willing to provide overtime cover for holiday and sicknessif required.

Perform any other delegated duties relevant to the role.

Proficient in typing and computer skills for data entry and recordkeeping.

Strong communication and customer service skills with afriendly and professional demeanour.

Ability to work efficiently in a fast-paced environmentwhile maintaining attention to detail.

Ability to use own initiative and work well in ateam.

The successful candidate should be adaptable, organised, andable to multitask effectively. This position offers the opportunity tocontribute to the healthcare field while working in a supportive teamenvironment.

About us

Cutlers Hill Surgery in Halesworth provides the highest quality healthcare to patients in the Halesworth area.

We are part of the SWAN primary care network sharing clinicians and resources and working collaboratively to deliver best care for our patients.

Our Doctors, large Nursing Teamand all of our staff are dedicated to offering a professional service.

Job responsibilities

Medical Secretary

Provide efficient audiotyping and word processing service for GPs as required. Including typing letters and referrals and reports in an accurate manner.

Checking workflow and processing incoming letters, checking e-RS worklist for rejections and redirections and deal with all related queries from patients and hospitals. Update and maintain patient records.

Contact with hospital departments to ensure timely handling of urgent or missing results.

Incoming and outgoing telephone calls to facilitate timely and appropriate communications with others, taking messages and dealing with queries.

Willing to provide overtime cover for holiday and sickness if required.

Perform any other delegated duties relevant to the role.

Proficient in typing and computer skills for data entry and record keeping.

Strong communication and customer service skills with a friendly and professional demeanour.

Ability to work efficiently in a fast-paced environment while maintaining attention to detail.

Ability to use own initiative and work well in a team.

The successful candidate should be adaptable, organised, and able to multitask effectively. This position offers the opportunity to contribute to the healthcare field while working in a supportive team environment.

Person Specification

Experience

• Experience in an administrative, secretarial environment.
• SystmOne knowledge is desirable but training can be given.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.