Medical Secretary

Imperial College Healthcare NHS Trust; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare provider in London seeks an experienced medical secretary for their Children & Young People's Directorate. The role involves providing secretarial assistance, effective communication with patients, and managing workloads independently. Candidates must have NVQ Level 3 or equivalent, good typing skills, and a strong grasp of medical terminology. The position offers opportunities for career development and flexible working arrangements.

Benefits

Career development

Flexible working

Staff recognition scheme

Cycle to Work scheme

Membership options for onsite leisure facilities

Qualifications

• Proven experience dealing with patients' appointments and booking systems.
• Knowledge of medical terminology.
• Ability to work independently and use own initiative.

Responsibilities

• Provide secretarial assistance to a designated unit or team.
• Communicate effectively with patients and carers regarding appointments.
• Manage and prioritize workload independently.

Skills

Secretarial procedures

Communication skills

Proficient typing skills

Organizational skills

IT skills

Education

NVQ Level 3 or equivalent

Good standard of secondary education

Formal Customer Care Training

Tools

Microsoft Office (Word and Outlook)

CERNER Patient Administration System

Job description

An exciting development opportunity has arisen for an enthusiastic and experienced medical secretary within our Children & Young People's Directorate at St Mary's Hospital, WLCH.

The Children & Young People's Service is a dynamic and rapidly growing service, which requires an individual who can demonstrate excellent administrative and secretarial skills.

The candidate will be expected to have previous medical secretarial experience, including proficient typing skills, good communication skills, minute taking and the ability to organise and prioritise their own workload.

Successful candidates will be expected to demonstrate a commitment to learning and progression within the Children's Services.

The position has ample scope for personal development and career growth - full details of the opportunities available will be agreed on an individual basis and in line with personal development needs and service priorities.

For further information or an informal discussion please email:

Kirsty-Lee Kent - Team Lead Children's Services - [e-mail]

Main duties of the job

Provide secretarial assistance to a designated unit or team ensuring the provision of an efficient and reliable service. Communicate effectively with patients / carers regarding appointment and treatment related matters.

Expected to work independently and manage and prioritise their workload, liaising closely with the wider administration team within the department.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share.

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person Specification

Education/ Qualifications

• NVQ Level 3 or equivalent qualification or experience
• Good standard of secondary education; GCSE at Grade C or above or equivalent
• Formal Customer Care Training or willingness to undertake AMSPAR or equivalent experience

Experience

• Proven experience of a range of secretarial procedures
• Proven experience of dealing with patients appointment and booking system
• Experience of generating own correspondence
• Experience of having working relationships with clinicians, GPs, managers, consultants and other clinical staff.
• Knowledge of medical terminology
• Knowledge of hospital Patient Administration System (CERNER)

Skills/knowledge/ abilities

• Good keyboard and IT skills - proficient use of Microsoft Office (Word and Outlook)
• Ability to input and retrieve data accurately on a computerised system
• Ability to work unsupervised and use own initiative
• Understanding of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.