Medical Secretary

Dorset HealthCare University NHS Foundation Trust; Bournemouth; Vor Ort; GBP 17.000 - 21.000; Teilzeit

Zusammenfassung

Dorset HealthCare University NHS Foundation Trust seeks a part-time Medical Secretary to join the MSK/Physio team at Boscombe Community Hospital. The role covers administration, reception support, and processing the patient journey from triage through discharge.

You will provide friendly, professional service, ensure timely typing of reports and letters, and work with primary care referrers and clinicians to meet RTT targets. DBS checks are required.

Qualifikationen

• NVQ level 3 or equivalent in office procedures.
• Experience in a healthcare setting is desirable.
• Ability to work under pressure and as part of a team.
• Strong IT skills with MS Office.

Aufgaben

• Support administration for Specialist services (MSK, Physio, MSK Triage, ENT) ensuring administrative needs are met.
• Assist with the Reception Team and cover the reception desk as needed and answer patient calls.
• Drive efficient processing of the patient journey from triage, diagnostics, onward referral, typing of reports to discharge.
• Establish and maintain communication with Primary Care referrers, clinicians, secondary care and independent providers.
• Ensure patients and contacts are dealt with in a friendly, professional manner and RTT targets are met.

Kenntnisse

Teamwork

Customer service

Initiative

Healthcare experience

Patient-focused

Ausbildung

NVQ 3 in office procedures

Tools

Microsoft Word

Microsoft Excel

Sys1 knowledge

Jobbeschreibung

Dorset HealthCare University NHS Foundation Trust

Medical Secretary

The closing date is 19 November 2026

An exciting opportunity has arisen for an enthusiastic and organised person to join the fast paced Medical Secretary Team within Dorset Musculoskeletal Services.

The Service is spread across Dorset and with the ability to use virtual communication software, team members can keep in touch on a daily basis.

We are recruiting for a part time position of 24hours per week over 4 days based at Boscombe Community Hospital, 11 Shelley Road, Boscombe.

Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.

Main duties of the job

To support the Administration functions of Specialist services (MSK, Physio, MSK Triage, ENT) ensuring that the administrative needs of the services are achieved to the required standards. To assist with the Reception Team with covering the reception desk as and when needed and answering patient calls.

To drive the delivery of efficient and accurate processing in the management of the patient journey from triage, diagnostic management, onward referral, typing of reports/letters to discharge.

To establish and maintain communication with key stakeholders for the services - Primary Care referrers, clinicians, secondary care and independent providers.

To ensure patients and all contacts to the service are dealt with in a friendly and professional manner and that the experience is positive.

Ensure patient pathways meet the Triage target and 18 week Referral to Treatment target (RTT)

Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to create healthier lives, empowered citizens and thriving communities.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [e-mail]

Person Specification

Personal Qualities

• Flexibility
• Able to perform under pressure

IT Skills

• Knowledge of Microsoft office including word and excel
• Sys1 knowledge or other clinical patient record system.

Knowledge

• NVQ level 3 or equivalent in office procedures

Skills

• Demonstrate ability to work as part of a team
• Recent experience of working a customer focused role
• Ability to use own iniative
• Experience in a healthcare setting
• Experience of working in a comparable role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Dorset HealthCare University NHS Foundation Trust