Medical Secretary

NHS; Bletchley; On-site; GBP 20,000 - 30,000; Full time

Job description

To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).

Main duties of the job

• Typing letters, reports and associated documentation as required
• Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
• Manage all enquiries in an effective manner
• Maintain an accurate referrals database
• Action all incoming faxes
• Process calling letters as requested
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records
• Input data into the patients healthcare records as necessary
• Process referrals using the electronic referral system (ERS)
• Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms
• Read code data on SystemOne
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Support all clinical staff with general administrative tasks as requested

About us

Whaddon Healthcare is an innovative, well-established CQC rated Outstanding GP Practice which also provides a range of specialist Community Services including Cardiology, Respiratory, Gynecology and BLMK Long Covid Service.

We work over 2 purpose-built sites in Bletchley with a list size of 21,000 and growing.

Job responsibilities

Main Duties

The following are the core responsibilities of the medical secretary. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Typing letters, reports and associated documentation as required
• Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
• Manage all enquiries in an effective manner
• Action all incoming faxes
• Process calling letters as requested
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records
• Input data into the patients healthcare records as necessary
• Process referrals using the electronic referral system (ERS)
• Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms
• Read code data on SystemOne
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Support all clinical staff with general administrative tasks as requested

Second Duties

In addition to the primary responsibilities, the medical secretary may be requested to:

• Partake in audit as directed by the audit lead
• Produce meeting agendas and record the minutes of meetings
• Complete opening and closing procedures in accordance with the duty rota

Person Specification

Qualifications

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)
• NVQ Level 2 in Health and Social Care

Experience

• Experience of working with the general public
• Experience of working in a health care setting as a medical secretary
• Experience of administrative duties
• Experience in a GP Practice or Health Care Organisation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.