Medical Risk Assessor - Travel Claims

Starr Underwriting; Christchurch; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

A leading insurance company is seeking a Medical Risk Assessor to join their team in Christchurch. This role involves handling customer calls regarding pre-existing medical conditions and conducting risk assessments. Full training is provided, and there is potential for career growth in the travel claims team.

Benefits

28 days including Bank Holidays and an incremental holiday plan

Free Health Cash Plan worth £1700 per annum

High-street rewards scheme for family and friends

Free travel insurance (subject to criteria)

Discounts on home and motor insurance

Qualifications

• Experience in customer service helpful but not essential.
• Ability to work under pressure.
• Accurate data recording skills.

Responsibilities

• Conduct comprehensive medical risk assessments using automated systems.
• Maintain accurate documentation of assessments.
• Protect customer confidentiality.

Skills

Proficiency in computer use

Strong communication and interpersonal skills

Empathy and a desire to make a difference

Job description

Medical Risk Assessor - Travel Claims

£26,210 - £30,300 per annum (DOE)

Location: Christchurch / Hybrid (Hybrid work available after 6-month probation)

Full training provided.

Opportunity to learn the business from the ground up, serving as a stepping stone to our travel claims team.

Charles Taylor is a growing, agile business where every employee can make a significant impact. We believe our people are key to our success, and we are committed to hiring, developing, and rewarding talented individuals.

As a Medical Risk Assessor, you will handle inbound calls from customers declaring pre-existing medical conditions in accordance with their travel insurance policies.

Salary and Benefits:

• 28 days including Bank Holidays and an incremental holiday plan
• Free Health Cash Plan worth £1700 per annum
• High-street rewards scheme for family and friends
• Free travel insurance (subject to criteria)
• Discounts on home and motor insurance

Responsibilities:

• Conduct comprehensive medical risk assessments using automated systems
• Maintain accurate documentation of assessments
• Protect customer confidentiality
• Uphold company values

Requirements:

• Proficiency in computer use
• Customer service experience (helpful but not essential)
• Ability to work under pressure
• Accurate data recording skills
• Navigation of bespoke computer systems
• Strong communication and interpersonal skills
• Empathy and a desire to make a difference

We are an equal opportunity employer committed to diversity and inclusion. We promote a respectful environment and a fair recruitment process.

Our values include: INTEGRITY, COLLABORATION, AGILITY, CARE, and ACCOUNTABILITY, guiding our daily work and interactions.

Applicants must reside and be eligible to work in the UK. We provide comprehensive training and onboarding, with ongoing coaching and development. Visa considerations: we cannot consider applicants with less than 18 months remaining on their visa unless they can provide evidence of eligibility for extension.