Medical Risk Assessment - Customer Service Advisor (1st July start date)

TN United Kingdom; Christchurch; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

An agile and growing company is seeking a Customer Service Advisor to join their Medical Risk Assessment team. This role involves taking inbound calls from customers to declare pre-existing medical conditions for travel insurance. With comprehensive training provided, you'll be part of a supportive team that values collaboration and inclusivity. The company offers competitive compensation, growth opportunities, and a culture that feels like family. If you're ready to make a difference in customers' lives, this is the perfect opportunity for you.

Benefits

28 days holiday including Bank Holidays

Free Health Cash Plan worth £1700

Additional pay for foreign language speakers

Generous high-street rewards scheme

Free travel insurance

Discounts on home and motor insurance

Qualifications

• High competency in using computers is essential.
• Excellent communication and interpersonal skills are required.

Responsibilities

• Conduct medical risk assessments using an automated system.
• Maintain accurate documentation of assessments and findings.

Skills

Customer Service Experience

Computer Competency

Communication Skills

Data Recording

Empathy

Job description

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Medical Risk Assessment - Customer Service Advisor (1st July start date), Christchurch

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Customer Service

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EU work permit required:

Yes

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Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Medical Risk Assessment - Customer Service Advisor

Christchurch / Hybrid (Hybrid work available after 6-month probation period has been passed)

Full training provided.

If you're ready to embark on an exciting career in our Medical Risk Assessment team, visit our website or call us today!

Charles Taylor is an agile, growing business where every employee can make a significant impact to our customers lives. At Charles Taylor, we truly believe that the key to our growth and success is our people. We care about hiring, developing, and rewarding talented individuals; after all it is our people who make us who we are!

As a Medical Risk Assessor, you will be responsible for taking inbound calls from customers who are needing to declare their pre-existing medical conditions in line with the terms and conditions of their travel insurance policy.

Why you should join Charles Taylor:

• Growth opportunities: We believe in nurturing talent from within. Your success is our success, and we're committed to helping you advance your career.
• Supportive team: You'll be part of a close-knit team that values collaboration, diversity, and inclusivity.
• Training and development: We provide comprehensive training and ongoing support to help you excel in your role. This will enable you to transition smoothly into the role.
• Competitive compensation: You'll receive a competitive salary and benefits package.
• Company Culture : We're not just colleagues; we're a family. Our company culture is one of respect, positivity, and recognition.

Salary and Benefits for the Customer Service Advisor

• 28 days including Bank Holiday’s and incremental holiday plan
• Free Health Cash Plan worth £1700 per annum
• Additional pay for foreign language speakers (starting from £948 for one language up to £2,342 for 4 languages)
• Generous high-street rewards scheme for family and friends
• Free travel insurance (subject to qualifying criteria)
• Discounts on home and motor insurance

Responsibilities of the Customer Service Advisor

• Conducting comprehensive medical risk assessments using an automated system, to evaluate the level of medical cover we can provide
• Maintaining accurate and detailed documentation of assessments and findings
• Maintaining customer confidentiality
• Ensuring that our company values are upheld

Requirements of the Customer Service Advisor

• A high level of competency in using computers is a prerequisite
• Customer service experience – helpful but not essential
• Be able to work under pressure
• Be able to record data accurately and efficiently
• Ability to navigate bespoke computer systems
• Excellent communication and interpersonal skills to effectively interact with our customers
• Natural empathy and a flair for making a difference to our travel customers

To apply to this Customer Service Advisor vacancy, you must live and be eligible to work in the United Kingdom.

Equal Opportunity Employer

Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.

Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.