Medical Response Coordinator

French Selection (FS); Greater London; On-site; GBP 33,000 - 35,000; Full time

Job summary

French Selection (FS) in London seeks a Medical Response Coordinator to oversee international medical assistance cases and ensure travellers receive timely, safe support during emergencies. You will assess medical needs, coordinate treatments, evacuations and repatriations, and respond quickly to crises while maintaining clear communication with providers, clients and insurers.

The role requires qualified healthcare professionals with travel/medical assistance experience, strong decision‑making,

Qualifications

• Qualified healthcare professional with relevant medical qualifications.
• Experience in travel/medical assistance or emergency response.
• Strong decision-making skills and ability to stay calm under pressure.
• Excellent communication and organizational skills.
• Proficient in MS Office with attention to detail.

Responsibilities

• Coordinate international medical assistance cases and ensure timely support.
• Assess medical needs and coordinate treatment, evacuations, and repatriations.
• Respond to medical emergencies and support crisis response activities.
• Communicate with healthcare providers, clients, insurers, and partners.
• Maintain case documentation and update internal systems.
• Provide medical guidance to operations on complex cases.

Skills

Emergency response

Case management

Communication

Calm under pressure

Multitasking

Education

Medical qualification (paramedics, nurses, EMTs, pharmacists)

Tools

Microsoft Office

Job description

London

Company Profile

Global organisation delivering 24/7 emergency response, medical assistance, travel risk and security support services to clients worldwide.

Ref: 5531M

Medical Response Coordinator

Location: Central London

Salary: around £33,000 / £35,000 per annum depending on experience

Main Duties

To coordinate and manage international medical assistance cases, ensuring travellers receive timely, safe, and effective support during medical emergencies and crises.

The Role

• Manage international medical assistance cases and ensure clients receive timely support.
• Assess medical needs and coordinate appropriate treatment, evacuations, and repatriations.
• Respond to medical emergencies and support crisis response activities.
• Communicate with healthcare providers, clients, insurers, and global service partners.
• Maintain accurate case documentation and update internal systems.
• Provide medical guidance and support to the operations team on complex cases.

Candidate's Profile

• Qualified healthcare professional with relevant medical qualifications (paramedics, nurses, EMTs, pharmacists, etc.) - Mandatory
• Previous experience in travel and medical assistance or emergency response
• Strong decision-making skills with the ability to remain calm under pressure.
• Excellent communication, organisational, and case management skills.
• Proficient in Microsoft Office with strong attention to detail.
• Client-focused, able to work collaboratively, with additional language skills being an advantage.