Medical Records Officer | West Region | Up to $3500 |

JOBSTUDIO PTE. LTD.; Glasgow; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in healthcare services is seeking an operational support assistant for their medical report division. The ideal candidate will manage records with strict confidentiality, handle report requests, and assist internal and external inquiries while being customer-focused in a fast-paced environment.

Qualifications

• Minimum GCE A level or Diploma.
• Proficient in MS Office (Excel, Word).
• Preferably 1 year of experience in healthcare/service industry.

Responsibilities

• Provide operational support in medical report functions (80%).
• Administer and manage medical records confidentiality and security.
• Assist in the preparation of statistics and quality checks on reports.

Skills

Communication

Interpersonal Skills

Organizational Skills

Customer Service

Education

GCE A level or Diploma

Tools

Microsoft Office

Job description

Job Responsibilities:

Primary Responsibilities and Duties – Medical Reports (80%)

• Provide operational support in the assigned MRO function
• Ensure all medical records are managed under strictest confidentiality and security.
• Use of electronic systems and Microsoft Office programmes (e.g. Excel, Word) to support daily operational functions of MRO
• Assist and provide advice to both internal and external parties with regards to medical records related processes.
• Register and process medical report requests, including cashier function for medical report payment.
• Follow-up with doctors on incomplete medical report requests.
• Execute administrative duties pertaining to all medical report requests.
• Manage and resolve urgent and/or difficult cases to ensure that medical reports reach requestor within the stipulated timeline.
• Retrieve medical records to facilitate report writing and/or records duplication requests from law firms and government agencies.
• Assist the supervisor in compiling the daily volume of the given job task accurately and in a timely manner.
• Participate actively in improvement projects by providing solutions and to put in effort as required by the supervisor to implement the improvements.

Secondary Responsibilities and Duties (20%)

• Handle any ad-hoc tasks assigned by Executive/Manager.
• Plan and manage job/task assignment.
• Conduct quality check on medical report before release.
• Assist in the preparation of statistics such as monthly performance report.

Job Requirements:

• Minimum GCE “A” level or Diploma.
• Proficient in the use of MS Office (e.g. Excel and Word)
• Preferably 1 year of working experience in healthcare or service industry. Experience in hospital operations will be advantageous.
• Able to work in fast-paced environment.
• Good communication, interpersonal skills.
• Service oriented and customer focused.
• Meticulous, organised with positive working attitude, team player and willing to learn.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

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JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Tan Pin Hong

EA Personnel Reg No: R25128652