Medical Records Clerk/Receptionist Pennine Care NHS Foundation Trust

JCasp Technologies - Website & Mobile App Development Company; Stockport; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established administrative team is seeking a dedicated individual to support the CAMHS team with medical records duties. This role involves managing waiting lists, booking appointments, and maintaining electronic case files. You will work collaboratively with various departments to ensure efficient operations and provide excellent service to families. This position offers the chance to contribute to high-quality mental health services in a supportive environment, with opportunities for professional development and a focus on staff wellbeing. If you thrive in a team setting and are passionate about making a positive impact, this role is for you.

Benefits

Generous annual leave

Flexible working opportunities

Access to Continued Professional Development

Involvement in improvement activities

Health and Wellbeing activities

Staff discounts across retail, leisure and travel

Qualifications

• Excellent communication and interpersonal skills required.
• Ability to work flexibly and as part of a team.

Responsibilities

• Manage waiting lists and appointments as per guidelines.
• Assist with the introduction of electronic recording systems.
• Handle general inquiries and liaise with other departments.

Skills

Communication Skills

Interpersonal Skills

Organisational Skills

Flexibility

Teamwork

Computer Skills

Tools

PARIS Electronic Recording System

Email Systems

Databases

Job description

The post holder will be required to support the CAMHS team members by providing an effective range of medical records duties.

The post holder will work as part of an established administrative team and will have excellent communication, interpersonal and organisational skills with a flexible approach to work and enjoy working as part of a team.

Key Responsibilities:

1. Collate and maintain waiting lists having special regard to degree of urgency as per consultant/Operational co-ordinator directions.
2. Booking of appointments and generating related correspondence.
3. Referral Process: Monitor and record referrals daily in accordance to the Trust procedure.
4. Waiting list management via the timely posting of appointment opt-ins under the guidance of the Operational co-ordinator and regular monitoring and reporting of waiting times.
5. Assist with the introduction of the PARIS electronic recording keeping system to the department and undertake duties related to this.
6. General telephone duties including enquiries from parents, GPs, other professionals; agencies and departments.
7. Opening and closing of patient cases; organisation and maintenance of electronic case files on PARIS including the uploading of correspondence sequentially.
8. Ensure case history records are tracked to and from medical records including the office systems and management of paper case note storage and retrieval.
9. Photocopying and faxing duties.
10. Liaison with other hospital departments and agencies.
11. Work electronically with email and other computer systems and databases.
12. Deal with general enquiries from families who may at times be distressed or emotional on the phone.
13. Liaison with and an understanding of the local community HYM teams.
14. To attend meetings, training and briefing sessions including annual health and safety updates appropriate to the role and feedback to colleagues.
15. Other duties relevant to the grade that may be requested from time to time.
16. To work flexibly including availability to work evenings and weekends.

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

Benefits:

1. Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
2. Flexible working opportunities to support your work/life balance.
3. Access to Continued Professional Development.
4. Involvement in improvement and research activities.
5. Health and Wellbeing activities and access to an excellent staff wellbeing service.
6. Access to staff discounts across retail, leisure and travel.

This advert closes on Tuesday 17 Dec 2024.