Medical Receptionist (Zero Hours)

Birtley Medical Group; Chester-le-Street; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare provider in Chester-le-Street is seeking a friendly and organized Medical Receptionist on a zero hours contract. The ideal candidate will provide essential reception and clerical support, book patients for appointments, and maintain confidentiality. Successful applicants should have strong communication and IT skills, as well as experience in a patient-facing role. Hourly pay is £12.21, with a variety of shift patterns required.

Qualifications

• Experience in a patient-facing healthcare role is preferred.
• Ability to work independently and as part of a multi-disciplinary team.
• High level of computer skills including word processing and spreadsheet applications.
• Ability to meet deadlines and work well under pressure.

Responsibilities

• Provide reception and clerical support to the Practice.
• Book patients into the computerized appointment system.
• Issue prescriptions, sick notes, and medical reports.
• Maintain discretion and confidentiality at all times.

Skills

Strong communication

IT skills

Administrative skills

Customer service

Attention to detail

Teamwork

Confidentiality

Education

5 GCSEs (or equivalent) A* - C including English and Maths

Tools

EMIS Web

Job description

Birtley Medical Group are seeking a friendly, well-organised Medical Receptionist to join our team on a zero hours contract. The ideal candidate will have experience in a patient-facing healthcare role and be committed to delivering excellent customer service. Strong communication, IT, and administrative skills are essential. Experience in General Practice and knowledge of EMIS Web are preferred but not essential. You must be able to work independently and as part of a multi-disciplinary team.

Please note, this role involves a variety or shift patterns, including early and late morning starts, as well as early evening finishes.

Main duties of the job

Provide efficient and effective reception and clerical support to the Practice

Book patients into the computerised appointment system

Issue repeat or pre-arranged prescriptions, sick notes, and completed medical reports

Collect fees for non-NHS services

Maintain discretion and confidentiality at all times

Deliver a high standard of customer care

About us

Birtley Medical Group is a busymedical practice with a practice population of approximately 16,000 patients.

We are committed to providing patients with the highest possible quality care. We provide modern healthcare facilities with a focus on continually improving the health of our local residents. We have a dedicated and professional team who are here to listen and provide patient centred care.

Our values are centred on three key themes of compassion, competence and community.

Job responsibilities

To provide administrative dutiesincluding but not limited to:

Processingpatient registrations

Scanningand Read Coding incoming correspondence

Navigatingsoftware systems to identify results and support audit trails

Respondto telephone enquiries, faxes and emails promptly,

Actionoutgoing/incoming calls to patients, hospital staff etc.

To provide Receptionist duties includingbut not limited to:

Bookingin patients on the computerised appointments system

Issuing(repeat or pre-arranged) prescriptions, sick notes, or completed medicalreports

Collectingfees for non-NHS work

Answeringall incoming calls in an efficient helpful manner, directing calls to theappropriate extension quickly and effectively

Dealingwith hospital letters, reports, test results etc, according to protocol

Arranginghome visits and arrange appropriate administration i.e. Notes summary, ifrequired

Person Specification

Experience

• 5 GCSEs (or equivalent) A* - C including English and Maths
• High level of written and oral skills
• High level of computer skills including word processing and spread sheet applications
• Good numeracy, accuracy and literacy skills.
• A positive attitude, committed to excellent customer service
• Ability to meet deadlines
• Proven ability to work well under pressure
• A high regard for confidentiality
• Highly organised, with excellent attention to detail
• Strong team worker
• Working with EMIS Web
• Working in an administrative or receptionist role in a GP Practice or NHS hospital setting

£12.21 an hour(Increase currently under review)