Medical Receptionist - The Family Practice / Strand Medical Centre

NHS; Rochdale; On-site; GBP 20,000 - 30,000; Part time

Job description

Medical Receptionist - The Family Practice / Strand Medical Centre

This vacancy is part time: 25 hours per week [Monday - Friday, between 08:00 - 18:30]. The role will require the successful candidate to work from both surgeries.

You will bring your skills and knowledge to the Practice's, having at least 12 months GP Practice experience.

Your role will be to support the Practice Manager and wider teams in Practice functionality on a day to day basis, including general office duties.

You will provide our patient population with a high quality, professional service and assist the public in accessing other service providers.

Main duties of the job

Navigating Clinical software systems

Prescription processing

Registering new patients

About us

The Strand Medical Centre and Family Practice are long established, forward thinking and dynamic GP Practices. The Practices have a strong and dedicated team who work closely together to provide the best in quality healthcare.

Job responsibilities

The following list of duties and responsibilities represent the broad range of tasks, which may be required to be undertaken either routinely or periodically, in addition to the local level roles and responsibilities of a Medical Receptionist:

All day-to-day reception & administration duties, including, but not limited to:

• Welcoming, checking in and directing Patients to the appropriate colleague;
• Patient prescription requests, providing prescriptions and ensuring that repeat prescriptions are generated/processed efficiently;
• Recalls and review of Patient through appointment system;
• Chaperoning Patients and Health Care Professionals;
• Navigating various clinical software systems;
• Registration processes of new Patients;
• Assisting in the opening and closing of the Practice;
• Diverting incoming calls to the appropriate colleague/department;
• Actively encouraging and promoting the use of Patient Online Services;
• Attending and contributing to internal Practice Meetings;
• Meeting QOF and all other locally determined targets.

Safeguarding

All staff are responsible for ensuring that they are familiar with and adhere to The Practices and the ICBs safeguarding procedures and guidelines in conjunction with the safeguarding Children's and Adult Board Policies, Procedures and Guidelines.

Prevention of Infection

All staff have a responsibility to comply with The Practices policies for personal and patient safety and for the prevention of healthcare associated infections. This includes rigorous and consistent compliance with policies such as prevention measures as hand hygiene, the use of personal protective equipment and safe disposal of sharps.

Equality and Diversity

We are all responsible for applying the principles of The Practices Equality and Diversity Standards within the application of our duties and ensuring that our actions are non-discriminatory to colleagues and patients.

Health and Safety

The Practices have a statutory responsibility to provide and maintain a healthy and safe environment for workers, patients and visitors. Workers equally have a responsibility to ensure that they promote and maintain a safe working environment; appropriately reporting any risks. The Practices Health and Safety Policies outline staff responsibilities.

Information Governance

To comply with Company policies and procedures relating to Information Governance. This will include, but not be limited to, Confidentiality policies, Record Management Protocols, The Information Security Policy, The Data Protection Act, The Freedom of Information Act etc.

The post holder shall not, during or after working at The Practices, disclose confidential information belonging to the company. You have a responsibility to protect and maintain confidentiality of all information. You must not, except as authorised or required by law or your duties, reveal any confidential information.

This obligation will continue after the termination of this work unless and until any such information enters the public domain.

Person Specification

Communication

• Must have excellent telephone and communication skills.
• Be an excellent problem solver and de-escalate complaints.
• Be a team player and also be able to work using own initiative.

Experience

• Minimum of 1 year experience in an NHS / Primary Care General Practice.
• Experience of working with the public in a fast-paced environment.
• Computer experience i.e. Word and Excel literate.
• Experience in handling a high volume of calls and dealing with a variety of enquiries.

Qualifications

• Educated to GCSE standard or equivalent [Mathematics & English]

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.