Medical Receptionist / Secretary

Integrated Care System; Leigh; On-site; GBP 19,000 - 24,000; Full time

Job summary

A local medical practice is seeking a Medical Receptionist / Secretary to join their friendly team. The ideal candidate will manage the reception desk, assist patients, book appointments, and support the healthcare staff. Experience in a health profession and a good standard of education are essential. This position offers a supportive environment in a busy practice located near Leigh town centre.

Benefits

Automatic opting into NHS Pension scheme

5 weeks annual leave including paid bank holidays

Access to training programs for development

Qualifications

• Experience of working in the Health Profession.
• Experience of working in Primary Care.
• Experience in a confidential environment.

Responsibilities

• Manage the busy reception desk and assist patients.
• Book appointments and process repeat prescriptions.
• Provide administrative support to healthcare professionals.

Skills

Good standard of English & Maths

Confident with a positive attitude

Welcoming & friendly personality

Adaptable

Flexible

Education

Proof of reasonable standard of education

Experience in a Health Profession

Job description

Go back Parks Surgery Limited (Known as Lilford & Pennington Park Surgery)

Medical Receptionist / Secretary

The closing date is 22 August 2025

An opportunity has arisen to join our friendly, patient focused General Practice, due to a member of staff leaving to pursue a new career opportunity. We are based in two purpose built medical premises both situated close to Leigh town centre, and easy access for public transport, car parking facilities available at no cost. We have 7000 patient list size, and are fully electronic with patient records. We are looking to seek an enthusiastic individual to come and join our friendly team which consists of 2 GP Partners, 2 salaried GPs, 4 GP Registrar's, 2 Practice Nurses, 1 Healthcare Assistant, 1 Practice Manager, 2 Assistant Practice Manager's (1 for each site), and 8 medical receptionists (Care Navigators). We are a designated GP Training Practice for GP Registrar's and we also teach Medical Students from Manchester Medical School. We are a high QOF (Quality & Outcome Framework) achieving Practice, and majority of our staff have been with us for many years.

Main duties of the job

Working on a busy reception desk, dealing with patients, booking appointments, answering telephone calls, actioning repeat prescriptions, processing incoming and outgoing mail, assisting GPs, Practice Nurses and Practice Manager(s) with day to day admin duties. (Please see job description, for other duties involved in this post).

About us

Dr AB Weerasekara & Dr S Weerasekara are our GP Directors, we have 2 salaried GPs - Dr A Cordwell and Dr S Safdar, and 4 GP Registrar's who are on a GP rotation so these change 6 monthly or 12 monthly according to their rota. We have 2 Practice Nurses Hayley Ronayne and Melissa Agbonlahor, our Healthcare Assistant is Bethan Entwistle, our Practice Manager is Michelle Farrell, and supported by Stacey Gregory and Jennifer Meredith (Assistant Practice Manager's) one at each site, we have Sue Burke, Pam Pendlebury, Lyndsey Monks, Aly Brownlee and Laura Hemsley who work on our main reception desks at both sites, supported by Stacey and Jennifer. We are a friendly and helpful team and the benefits of working in our Practice will include automatic opting into the NHS Pension scheme, we allow 5 weeks of annual leave per year including paid bank holidays, our normal working week is currently Monday to Friday 8am to 6.30pm (core hours), this may change in the future depending on the NHS 10 year forward plan.

Job responsibilities

Job Summary:

Tocarry out a variety of administrative tasks and you will be the first point ofcontact with patients, either on the telephone or in person, and you will berequired to respond in a helpful and friendly manner at all times.

Providegeneral assistance to the doctors and the Practice Team.

Responsiblefor the smooth running of the Practice reception.

Providesecretarial support to the Doctors, Practice Nurses and Practice Manager(s).

Update patientnotes summaries and read code appropriate diagnosis from hospital letters asindicated by the Doctor, ANP or Practice Nurse.

To carry outmonthly computer searches to assist Practice Manager with claims

To assist withfinancial transactions for private certificates, completion of insurance claimforms, undertaking of private HGV Medical examinations etc.

Job Responsibilities

Reception

Receive,assist and direct patients arriving at the Practice

Handingcompleted repeat prescriptions to patients and checking names andaddresses

Make andcancel appointment requests either by telephone or in person

Deal withhome visit requests

Answertelephone, assist with queries and take messages wherever necessary

Liaisewith other healthcare Professionals (such as District Nurses, HealthVisitors, Midwives etc)

Organisehospital transport for emergency admissions at the request of the Doctor

Contactpatients where necessary

ClearDoctors desk after each session and follow up any requests by doctor

Informpatients of pathology and hospital results if requested by Doctor orPractice Nurse

Useinitiative to deal with ad hoc situations that arise in reception

Ensurereception and working areas are kept tidy

Administration

To have athorough knowledge of all practice procedures

To workin accordance of written protocols

Scanning& filing correspondence into computer medical records

Typereferral letters to Hospital Consultants at request of GPs

Bookappointments for patients using ERS (Electronic Referral Service)

Photocopyas requested

Open& distribute incoming mail

Ensureoutgoing mail is taken to the local Post Box daily

Processrepeat prescription requests in accordance with the Practice guidelines,including processing of electronic prescriptions

Pullingof / filing of patient notes if necessary

Ensurecompletion of patient details on pathology request forms and samplecontainers

Registernew patients on the clinical system

Processremoval of patients from the Practice on a daily basis

Ensurepatients change of address / telephone numbers are amended onto computerand written notes in a timely manner (have knowledge of the PracticeBoundary)

Other Tasks

Ensurebuilding security have thorough knowledge of doors / windows/ alarm etc

Any othertasks allocated by Practice Manager that may be agreed from time to time

InformationGovernance

Confidentiality:

In the course of seeking treatment, patientsentrust us with, or allow us to gather, sensitive information in relationto their health and other matters.They do so in confidence and have the right to expect that staffwill respect their privacy and act appropriately

In the performance of the duties outlined inthis Job Description, the post holder may have access to confidentialinformation relating to patients and their carers, practice staff andother healthcare workers. They mayalso have access to information relating to the practice as a businessorganisation. All such informationfrom any source is to be regarded as strictly confidential.

Information relating to patients, carers,colleagues, other healthcare workers or the business of the practice mayonly be divulged to authorised persons in accordance with the practicepolicies and procedures relating to confidentiality and the protection ofpersonal and sensitive data.

InformationSecurity

Post holder will be responsible for informationsecurity as per the advice contained in the document NHS Code of PracticeInformation Security Management.

DataProtection

Post holder will be responsible for data protectionas per GDPR regulations.

Health& Safety

The post holder will assist in promoting andmaintaining their own and others health, safety and security as defined in thepractice Health & Safety Policy, to include:

Using personal security systems within the workplaceaccording to practice guidelines.

Identifying the risks involved in work activitiesand undertaking such activities in a way that manages those risks

Making effective use of training to update knowledgeand skills

Using appropriate infection control procedures,maintaining work areas in a tidy and safe way and free from hazards

Equality& Diversity

The post holder will support the equality, diversityand rights of patients, carers and colleagues to include:

Acting in a way that recognizes the importance ofpeoples rights, interpreting them in a way that is consistent with practiceprocedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefsof patients, carers and colleagues

Behaving in a manner which is welcoming to and ofthe individual, is non judgmental and respects their circumstances, feelings,priorities and rights.

Personal/ Professional Development

The post holder will participate in any trainingprogramme implemented by the Practice as part of this employment, such trainingto include:

Participation in an annual individualperformance review, including taking responsibility for maintaining arecord of own personal and / or professional development

Taking responsibility for own development,learning and performance, and demonstrating skills and activities toothers who are undertaking similar work.

Quality

The post holder will strive to maintain qualitywithin the Practice, and will:

Alert other team members to issues of qualityand risk

Assess own performance and take accountabilityfor own actions, either directly or under supervision

Contribute to the effectiveness of the team byreflecting on own and team activities and making suggestions on ways toimprove and enhance the teams performance

Work effectively with individuals in otheragencies to meet patients needs

Effectively manage own time, workload andresources

Communication

The post holder should recognize the importance ofeffective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients andcarers

Recognise peoples needs for alternativemethods of communication and respond accordingly

Contributionto the Implementation of Services

Apply Practice policies, standards and guidance

Discuss with other members of the team how thepolicies, standards and guidelines will affect own work

Participate in audit where appropriate

Person Specification

Qualifications

• Proof of reasonable standard of education
• Good standard of English & Maths GCSE Grade A - C
• Experience in a confidential environment
• Experience in a Health Profession

Experience

• Experience of working in the Health Profession
• Experience of working in Primary Care
• Experience of working in a GP Practice

physical make up / skills & knowledge

• Smart Dress code
• Good standard of personal appearance and hygiene
• work as part of a team
• welcoming & friendly personality
• adaptable
• flexible
• confident with a positive attitude

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Parks Surgery Limited (Known as Lilford & Pennington Park Surgery)