Medical Receptionist/Patient Care Advisor

NHS; Warrington; On-site; Full time

Job summary

A busy NHS GP Practice in Warrington is seeking a Medical Receptionist/Patient Care Advisor. The role involves providing excellent customer service, managing patient interactions, and supporting the practice team with various administrative tasks. Full training will be provided to the successful candidate, who will work 25 hours per week on a rolling rota.

Qualifications

• GCSE Grade A to C in English required.
• Computer literate with keyboard skills.
• Understanding of safeguarding for adults and children.

Responsibilities

• Provide assistance to patients and healthcare professionals.
• Manage appointments and administrative tasks.
• Ensure effective communication within the practice.

Skills

Communication

Customer Service

Organisational Skills

IT Skills

Education

GCSE Grade A to C in English

Job description

Medical Receptionist/Patient Care Advisor

ERIC MOORE PARTNERSHIP MEDICALPRACTICE - WARRINGTON

is a busy and growing dual-site NHS GP Practice based at Medi Centre, Tanners Lane, Warrington (near to Town Centre) with branch surgery at Orford Park Jubilee Hub, Warrington

We are looking for a reliable, hardworking and enthusiastic person with initiative, to join our busy friendly Practice team as a Medical Receptionist/Patient Care Advisor.

To provide an efficient and helpful service to the practice and patients by acting as a focal point of communication between patients, doctors and other medical staff.

The vacancy is for :-

- 25 hours per week post, Monday to Friday, worked on a rolling rota basis between 8am and 8pm (these daily working hours of 5 per day equate to a regular rota of Morning shift/Afternoon shift/Late Afternoon-Early Evening Shift).

- Saturday rota is additional to the core hours.

NOTE: PREVIOUS APPLICANTS NEED NOT APPLY

Main duties of the job

The successful applicant willbe able to demonstrate they have:-

• Excellent communication, customer serviceand organisational skills.
• Good general IT skills (training will beprovided for the IT systems in use).
• Ability to work efficiently and flexibly aspart of a team.
• Able to work as per the above required rotapattern.
• Ability to multi-task and remain calm underpressure.
• Experience is preferred but is not essential as fulltraining is provided a part of a comprehensive induction and trainingprocess.
• The job involves dealing with patients over the telephone and face to face.
• The candidate must have a pleasant telephone manner and an empathetic & understanding attitude towards patients.

About us

We are a well established GP Practice and have an experienced and friendly team.

The Practice is very welcoming and always happy to assist and support in training the new member of staff (a full induction and training package will be provided to a new member of the team)

Every team member works hard and supports each other. We encourage development and offer training and developmental opportunities to staff members.

Job responsibilities

Job summary:

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:

Opening up/locking up of practice premises and maintaining security in accordance with practice protocols

Maintaining and monitoring the practice appointments system

Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing incoming (and outgoing) mail

Taking messages and passing on information

Filing and retrieving paperwork

Processing repeat prescriptions in accordance with practice guidelines

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Clearing and re-stocking of consulting rooms as required

Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning

Ordering, re-ordering and monitoring of stationery and other supplies

Dealing with clinical waste

Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy

Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Person Specification

Qualifications

• GCSE Grade A to C in English.
• Computer Literate/Keyboard Skills
• Understanding of safeguarding for adults and children.

Experience

• Experience of working in a General Practice or NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£12.30 an hourstarting rate, increasing after successful probationary period