Medical Receptionist/Patient Adviser

Integrated Care System; Warrington; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare practice in Warrington is seeking a flexible and reliable part-time receptionist/patient adviser to provide high-quality service to patients. This role involves managing appointment requests, assisting patients with inquiries, and ensuring efficient reception operations. Candidates should have excellent interpersonal skills and experience in a medical setting. This part-time position offers 20 hours per week, with flexibility in scheduling.

Qualifications

• Experience dealing with patients/public.
• Medical receptionist experience preferred.
• Experience in a healthcare environment is a plus.

Responsibilities

• Provide efficient reception service to patients and visitors.
• Process appointment requests through various channels.
• Ensure confidentiality is maintained in line with GDPR.

Skills

Excellent interpersonal and telephone skills

Organised with excellent computer skills

Ability to remain calm under pressure

Flexibility and ability to adapt

Ability to work independently with minimum supervision

Education

GCSE grade C or above in English and Maths

Job description

Birchwood Medical Centre is seeking an experienced, conscientious, flexible, and reliable part-time receptionist/patient adviser to join our busy reception team.

This is a part-time post working 20 hours per week as follows:

Monday 8.00 am - 5.00 pm (with half-hour lunch break)

Thursday 8.30 am - 3.30 pm (with half-hour lunch break)

You will also be required to help cover for colleagues on annual/sick leave. The practice opening times are 8.00 am to 6.30 pm.

Main duties of the job

The successful applicant must have:

• Excellent interpersonal and telephone skills
• Be enthusiastic and organised with excellent computer skills
• Be able to remain calm under pressure
• Be flexible and able to adapt to change
• Have the ability to work as part of a team or alone with minimum supervision

About us

Birchwood Medical Centre is a busy GP practice with 11,000 patients. We have 3 GP partners and 5 salaried GPs, an ANP, practice nurses, a nursing associate, HCA/phlebotomists, and an expanding team of ARRs staff. Our administrative team includes receptionists, administrators, scanning/coding administrators, and medical secretaries.

We strive to deliver the best care at all times for our patients whilst providing a friendly, caring environment for both our patients and staff.

Job responsibilities

Reception

• Ensure an effective and efficient reception service is provided to patients and visitors to the Practice
• Deal with general enquiries, explain procedures, and make new and follow-up appointments
• Process System Connect online appointment requests
• Use own judgement and communication skills to ensure that patients without prior appointments but who need urgent consultation are seen in a logical and non-disruptive manner
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed
• Hand completed repeat prescriptions or letters/forms to patients and check ID to ensure confidentiality is strictly maintained in line with GDPR and practice guidance
• Be able to cover all reception tasks as necessary

Appointments

• Process and triage appointment requests for today/future appointments from patients via System Connect, telephone, and in person
• Deal with visit requests
• Help improve access to primary care for patients and reduce pressures upon GPs
• Provide clear information about the range of services available both inside and outside the practice to give real choice to patients, allowing them to consider alternative services that best meet their health and social care needs
• Provide patients with a first point of contact that directs them to the most appropriate source of help, at the right time, in the right place, with the most relevant person/organisation

Computer

• Use practice computer system to book/cancel/amend appointments, check patient information, enter relevant information onto patient records, etc.
• Action tasks sent to reception team

This job description is not exhaustive & the post holder must be prepared to negotiate variations in the job description, dependent on responding to changes within the practice, the Primary Care Network & NHS. The post holder may be required to undertake other duties that may reasonably be asked of them from time to time.

Person Specification

Qualifications

• GCSE grade C or above in English and Maths

Experience

• Experience of dealing with patients/public
• Medical receptionist experience
• Experience of working in general practice or a healthcare environment
• Good interpersonal and communication skills