Medical Receptionist (Maternity Cover)

Integrated Care System; Bournemouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A friendly GP practice in Bournemouth seeks a dedicated Receptionist for a 12-month maternity cover role. This position offers flexible working hours between 18 to 37.5 hours per week, focusing on patient interaction and administrative support to the healthcare team. The ideal candidate will display excellent communication skills, a professional demeanor, and the ability to thrive in a busy environment.

Qualifications

• Good standard of secondary education including GCSE or equivalent.
• AMSPAR Receptionist Qualification or NVQ Level 2 in Health and Social Care preferred.
• Experience in administrative duties and working with the public.

Responsibilities

• Act as the first point of contact for visitors and manage the appointment system.
• Process bookings, answer calls, and support clinical staff.
• Maintain a clean and effective working area at all times.

Skills

Excellent communication

Time management

IT skills

Problem-solving

Education

GCSE or equivalent in English and Maths

AMSPAR Receptionist Qualification or equivalent

NVQ Level 2 in Health and Social Care or equivalent

Tools

SystmOne

EMIS

Vision

Office

Outlook

Job description

We are seeking a receptionist to join our friendly GP practice at James Fisher Medical Centre, located in aresidential area of Bournemouth.

The position will be on a 12-month fixed-termmaternity cover contract, working a minimum of 18 hours per week, up to 37.5hours per week within the hours of 8:00am and 6:00pm, across Monday toFriday. We will consider full time or part time applicantsfor this role.

There may be an opportunity for full-time or part-time work after the12-month contract expires.

Main duties of the job

Our reception team are responsible for undertaking a wide range of reception duties and the provisionof general support to the multi-disciplinary team. Duties can include, but are not limited to,greeting and directing patients, projecting a positive and friendly image topatients and other visitors, either in person or via the telephone, effectiveuse of the appointment system, booking appointments, the processing ofinformation and assisting patients as required.

As a receptionist you will act as the central point of contact for patients,the distribution of information, messages and enquiries for the clinical team,liaising with multi-disciplinary team members and external agencies such assecondary care and community service providers.

General Practice is fast paced so if you thrive in a busy environment, we would love you to consider joining our team.

About us

We are a well-established and successful practice, providing primary care services to 12,500 patients and employ over 50 hard working colleagues, both clinical and administrative.

Job responsibilities

Job Responsibilities

• Act as the first point of contact for all visitors to the practice and at all times be professional, polite and efficient
• Maintain and monitor the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signpost patients to the most appropriate professional or correct service as per care navigation training
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into patients healthcare records as necessary
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested
• All other reception duties as required.

Person Specification

Qualifications

• - Good standard of secondary education including GSCE or equivalent in English and Maths
• - AMSPAR Receptionist Qualification or equivalent
• - NVQ Level 2 in Health and Social Care or equivalent

Personal Qualities

• - Polite and confident
• - Flexible and adaptability to work effectively within a diverse and changing healthcare environment
• - Motivated
• - High levels of integrity and loyalty
• - Sensitive and empathetic in distressing situations
• - Ability to work under pressure
• - Forward thinker
• - Flexibility to work outside of core hours as required by business needs

Skills

• - Must be an excellent communicator both spoken and written, with the ability to interact effectively with patients, colleagues and external stakeholders
• - Clear, polite telephone manner
• - Effective time management skills with the ability to plan and organize workload
• - Strong IT skills, competent in the use of Office and Outlook
• - Ability to work as a team member and autonomously
• - Problem solving skills, with the ability to resolve patient complaints or issues effectively
• - Ability to follow policy and procedure
• - SystmOne/EMIS/Vision or other clinical system, user skills

Experience

• - Experience of working with the general public
• - Experience of administrative duties
• - Experience of working in a healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.