Medical Receptionist (Crewe)

Your Baby Scan; Crewe; On-site; GBP 10,000 - 15,000; Part time

Job summary

Your Baby Scan is seeking a part-time receptionist for their busy Crewe scan centre. The successful candidate will provide exceptional customer service, uphold clinical cleanliness, and assist with bookings. This role requires excellent communication skills and the ability to handle payments effectively, ensuring a premium experience for clients.

Benefits

Company pension

Free parking

On-site parking

Referral programme

Friends & family discount

Bonus scheme

Qualifications

• Ability to communicate clearly in spoken and written English.
• Capability to handle phone calls and patients in person.
• Basic computer skills for navigating websites and printing documents.

Responsibilities

• Meeting & greeting customers as they arrive at the scan centre.
• Maintaining a very high level of customer care.
• Processing payments by card, cash or discount voucher.

Skills

Communication

Customer Care

IT Systems Use

Job description

Your Baby Scan are recruiting for a part-time receptionist working Saturdays to join the existing team at our busy Crewe scan centre. The ideal candidate could deliver both first class customer service, giving customers a premium experience second-to-none, whilst upholding our highest standards of clinical cleanliness and effectively using the IT systems to provide the services that the customer is paying for. The ideal candidate would be compassionate towards our customers' concerns, and able to make positive conversations with customers whilst they’re waiting, helping them to relax.

Duties Of The Role Include

• Meeting & greeting customers as they arrive at the scan centre
• Maintaining a very high level of customer care
• Delivering a relaxing, professional, and premium experience to customers
• Taking calls and entering bookings into our booking system
• Guiding customers through the consent form
• Ensuring refreshments are refilled regularly
• Keeping the reception, corridors, kitchen area, and toilet clean
• Printing images for customers in various formats
• Filing consent forms
• Producing copies of reports when anomalies are found
• Providing support and direction to patients when needed according to our clinical pathways
• Processing payments by card, cash or discount voucher
  
  

RequirementsA Suitable Candidate Must Possess The Following Skills

• Ability to communicate clearly both in spoken and written English
• Must be able to communicate in a calm, reassuring and comforting manner using all available communication methods available
• Must be capable of handling phone calls
• Must be capable of handling patients in person
• Must be capable of handling money and taking card payments
• Must be able to use a computer to the level of navigating websites, and printing documents
• All mandatory training will be provided to the successful candidate.
  
  

Benefits

• Company pension
• Free parking
• On-site parking
• Referral programme
• Friends & family discount
• Bonus scheme