Medical Receptionist/Care Navigator

NHS; Sheffield; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare practice in Sheffield is looking for a motivated team member for the Reception Team. The role involves providing excellent customer service, managing appointments, and ensuring confidentiality. Applicants should possess good communication skills, and knowledge of EMIS Web is beneficial. Full training will be provided. The position offers 27.5 hours per week, Monday to Friday.

Qualifications

• Ability to interact at all levels of the organisation and deal with patients sensitively.
• Knowledge of Emis Web clinical system is preferred, training provided.

Responsibilities

• Navigate patients to appropriate services.
• Assess urgent requests for appointments and alert duty doctor.
• Manage appointments system and assist patients in booking services.

Skills

Customer service

Communication

Confidentiality

Tools

Emis Web clinical system

Job description

A vacancy has arisen within the Reception Team at this busy GP Training/Dispensing Practice. The successful candidate will be a well-motivated team member, providing a high level of customer service and communication.

Only applications submitted via the attached application form in supporting documents will be considered.

Main duties of the job

General administration duties and Penistone and Thurgoland surgeries.

We are a friendly, but hard working, reception team and pride ourselves on providing a professional, efficient and effective reception service to both patients and health professionals.

Confidentiality is an essential part of the role.

About us

We are a successful dispensing practice with the highest standards of care for approximately 16,200 patients. We have a team of over 60 staff including, GP`s, Nurses, HCA`s working along side an excellent administration and healthcare team.

The post will be 27.5 hour per week, Monday - Friday between the hours of 8.00am and 6.30pm.

Job responsibilities

• Care Navigate patient to the most appropriate services.
• Assess “urgent” requests for appointments and home visits and alert duty doctor where necessary.
• Operate the Practice appointments system, booking patients into appropriate sessions held by the doctors, nurses and other health care professionals.
• Book ambulances for patients according to the agreed procedures.
• Assist patients to select and book hospital appointments using “E-RS Referral System”.
• Register new patients by entering all details on the EMIS computer system.
• Update patients’ medical records.
• File patients’ notes including temporary and emergency treatment records.
• Answer patients’ queries about test results and inform them of any necessary action.
• Assist patients’ in registering for the “EMIS Access” Website for online access.
• Ensure that all messages are notified promptly to the appropriate clinical or administrative staff.
• Contact patients’ by telephone as and when requested by the doctors.
• Deal with all enquiries from patients, hospital and other health care professionals effectively. Assist them by offering helpful information and advice as appropriate.
• Ensure that consulting rooms are kept well equipped with necessary forms.
• Give any necessary assistance to the practice doctors, nurses and other staff when needed, as directed by the reception manager.

Person Specification

Qualifications

• Must be able to interact at all levels of the organisation and deal with patients in a sensitive and professional manner.
• Knowledge of Emis Web clinical system, however full training will be given.