Medical Receptionist/Care Navigator

Care Navigator/Data AdministratorForum Family Practice

We are looking to recruit a friendly, motivated, enthusiastic, and ideally experienced Care Navigator/Data Administrator to join our supportive team.

In this role, you'll play a crucial part in helping our patients, both face-to-face and over the phone, with their healthcare needs. You'll be a key part of ensuring patients receive the right help at the right time.

Ideally, you'll have previous experience working in a GP practice or within the NHS, and some knowledge of SystmOne though this is not essential, as training will be provided.

If you enjoy variety in your work, have strong IT skills, and pride yourself on delivering excellent customer service, this could be the perfect role for you.

We are looking for someone to work a minimum of 25.5 hours per week (Monday-Wednesday).

Main duties of the job

Main Duties:

1. Support the clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the multidisciplinary team.
2. Process patient appointment requests, both in person and over the phone.
3. Answer incoming calls, transferring them or dealing with enquiries appropriately and efficiently.
4. Initiate contact with, and respond to, requests from patients, colleagues, and external agencies in a timely and professional manner.

About us

About Forum Family Practice Just like our name suggests, we are a family-friendly practice with high levels of patient and staff satisfaction. We are proud to have achieved an Outstanding rating for Caring and an overall Good CQC rating. As a teaching practice, we care for approximately 8,200 patients, and are currently rated in the top 6% of GP practices nationally based on patient feedback. We consistently achieve high QOF attainment.

We are an enthusiastic and dynamic team with a shared passion for delivering excellent care. We're committed to leading our practice forward in the evolving world of primary care.

You will join a friendly and experienced clinical team consisting of:

1. 5 GP Partners
2. 2 Advanced Nurse Practitioners
3. 1 Practice Nurse
4. 3 Health Care Assistants
5. 1 Nurse Associate

Through our Primary Care Network, we are supported by:

1. 2 Link Workers
2. 4 Med technicians

Our medication team helps manage prescription queries and medication reviews.

The non-clinical team supporting you includes:

1. Managing Partner
2. Office Manager
3. 12 dedicated admin staff

We'd be delighted to welcome you for an informal visit to meet the team. To arrange a visit, please contact Gail Yule on 01670 713021.

Job responsibilities

1. Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition.
2. Answer incoming phone calls, transferring calls or dealing with the callers' requests appropriately.
3. Process patient requests for appointments.
4. Initiate contact with and respond to requests from patients, team members, and external agencies.
5. Data entry of new and temporary registrations and relevant patient information as required.
6. Input data into the patients' healthcare records as necessary.
7. Manage all queries as necessary in an efficient manner.
8. Maintain a clean, tidy, effective working area at all times.
9. Support all clinical staff with general tasks as requested.
10. Undertake all mandatory training and induction programs.
11. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed.
12. Contribute to public health campaigns (e.g., flu clinics) through advice or direct care.

Secondary responsibilities

1. Action incoming emails when necessary.
2. Scan patient-related documentation and attach scanned documents to patients' healthcare records.
3. Complete opening and closing procedures in accordance with the duty rota.

Person Specification

Qualifications

• GCSE A to C: Maths & English
• Computer Literate / IT skills
• Organisational Skills
• Medical Terminology
• Experience of working in a GP practice
• Experience of working in a busy environment
• Previous experience of working with the general public
• Experience of SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.