Medical Receptionist / Care Navigator

Clarendon Medical Centre; Bradford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A medical practice in Bradford seeks a Care Navigator to join its reception team. The role involves delivering high-quality, patient-focused care and requires effective communication and IT skills. Ideal candidates will have previous experience in a GP practice and be able to manage patient inquiries and appointments effectively. Full-time hours include alternating shifts during weekdays and occasional weekends.

Qualifications

• Experience of working in a GP practice.
• Experience of dealing with vulnerable patients.
• Experience of working within a nursing team.

Responsibilities

• Ensure an effective and efficient reception service.
• Manage patient appointments and queries.
• Ensure compliance with Practice procedures.

Skills

Ability to provide quality care

Good interpersonal and communication skills

Basic IT skills

Education

GCSE grade A to C in English and Maths

NVQ level 2 in Health and Social Care

NVQ level 3

Job description

IF YOU HAVE APPLIED FOR THIS POST PREVIOUSLY AND WAS NOT SHORTLISTED OR INTERVIEWED, PLEASE DO NOT APPLY, THANK YOU

Overview

The Care Navigator will work with our clients to ensure that they receive the highest quality of care during their treatment, as well as provide them with all the resources and information they need, including scheduling appointments and helping to control the cost of their care. Hours of work will be 7:45am to 12:45pm and 1:30pm to 6:30pm alternate week, Monday to Friday. Pro-rata late Monday to Friday between 6:30pm–9:00pm and odd weekends between 9:00am–5:00pm.

Main duties

• To have a thorough knowledge of all Practice procedures.
• To work in accordance with written protocols.
• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits onto the clinical system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
• Enter patient information onto the computer as required, e.g. changes of addresses, names, telephone numbers and any ad-hoc information as appropriate.
• Ensure the waiting room is kept tidy in turn with other staff members.
• Premises: Ensure building security has thorough knowledge of doors/windows/alarm.
• Open up premises at the start of the day when first to arrive, and make all necessary preparations to receive patients.
• When last to leave at the end of the day, ensure that the building is totally secured, and rooms are tidied and ready for the next day.
• Ensure that all new patients are registered onto the computer system promptly and accurately, including Temporary Residents.
• Contact patients for routine screening as appropriate.
• Do necessary administration of Pathology Data.
• Arrange transport for patients when necessary.
• Open and stamp incoming post with date and action stamp.
• Scan hospital letters and patient correspondence in accordance with Practice guidelines.
• Advise Office Manager when stationery or other equipment is required.
• Send faxes to outside organisations when required.
• File clinical letters into relevant concertina files.
• Action tasks within a timely manner.
• Restock the reception area.
• Complete all annual Mandatory training as appropriate.
• Have working knowledge of the telephone system during and after hours.
• Undertake any other duties appropriate to the post as requested by the Partners or the Practice Manager.
• This post requires a clear DBS, good previous references and a clean employment track record.

About us

Clarendon Medical Centre is looking to recruit a medical receptionist to join our friendly and busy reception team. The role is to be welcoming and deliver high quality, professional and patient-focused care.

Clarendon Medical Centre is a General Practice based in the inner-city of Bradford. We are a 10,000+ patient population practice.

The successful applicants will need to have a warm and confident personality with excellent customer service skills. We are recruiting additional team members to facilitate our new site.

Person Specification

Knowledge and skills

• Ability to provide quality care
• Good interpersonal and communication skills
• Basic IT skills
• Awareness of blood-borne viruses

Qualifications

• GCSE grade A to C in English and Maths
• NVQ level 2 in Health and Social Care
• NVQ level 3

Experience

• Experience of working within a nursing team
• Experience of dealing with vulnerable patients
• Experience of Clinical Systems
• Experience of working in primary care
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.