Medical Receptionist, Burleigh Medical Centre, S70 1DR

www.findapprenticeship.service.gov.uk - Jobboard; Barnsley; On-site; GBP 18,000 - 25,000; Full time

Job summary

A local healthcare provider in Barnsley is looking for a dedicated individual to join their team as a reception and administrative support. The role involves managing appointment requests, maintaining medical records, and ensuring excellent communication with patients. Applicants should possess good IT skills and have GCSEs in Maths and English. This full-time position (37 hours Monday to Friday) offers both on-site and off-the-job training within a supportive team environment.

Qualifications

• Excellent communication and interpersonal skills essential.
• Training provided for patient management systems.
• Ability to maintain strict confidentiality at all times.

Responsibilities

• Process appointment requests from patients by telephone and in person.
• Manage medical records and ensure accuracy.
• Assist in organisation of patient appointments and information exchange.

Skills

Excellent communication and interpersonal skills

Ability to handle sensitive information confidentially

Strong IT skills

Good organisational skills

Ability to work effectively as part of a team

Education

Maths and English GCSEs

Tools

Microsoft Office

Patient management systems

Job description

We are a fairly large, friendly GP practice based near the centre of Barnsley. We have a current list size of approximately 11300 patients and are currently taking on new patients to the list. We have a reliable team of staff who are available to process repeat prescriptions, book appointments answer general enquiries and liaise with the doctors on behalf of our patients. We have 3 GP Partners, 2 Salaried GPs, 2 Advanced Nurse Practitioners and 3 Physician Associates, supported by the nursing and admin team.

To provide a comprehensive reception and administrative service to the practice. To deal with patients and visitors in a polite and respectful manner.
To maintain strict confidentiality at all times.

Primary Duties and Responsibilities:

Patients:

• Process appointment requests from patients by telephone and in person
• Receive patients and direct to appropriate surgeries
• Deal with visit requests
• Registration of new patients and temporary residents
• Process patients change of address
• Process repeat prescription requests in accordance with practice guidelines
• Handling, receipt, and efficient filing of prescriptions
• Accepting and dispatching specimens to hospital
• Have a full understanding of the appointment system
• Have a clear understanding of telephone systems, daytime and out of hours
• Computer data entry – processing and recording information in accordance with practice procedures
• Taking messages and passing on information
Updating records when a patient is deceased
o Processing online prescription requests
o Processing hospital discharge letters
o Processing scanned workflow from the doctors
o Deduction of patients
o Recalls of chronic disease management
o Processing tasks in System One
o Processing insurance report/medical records requests

Medical Records:

• Management of Medical Records.
• Ensure records are kept neat and tidy and in good general repair.
• Ensure any changes in patient details i.e. address telephone numbers etc are altered on the patients’ medical record.
• Ensure all patient contacts are documented in the patients’ computerised medical record.
Reception:

• On opening the premises check the Doctors rooms, waiting area and reception are heated/ventilated, clean and tidy.
• To assist in organising patient appointments, and the passage of information to staff, patients and Health Care providers.
• Ensure the surgeries are well stocked with stationery and equipment needed by the Doctors
• To receive and exchange routine information between Clinicians, Health Care providers, staff, patients and external agencies.

All duties will initially be overseen by a supervisor with the successful candidate developing to work autonomously and into more complex situations.

The successful candidate will complete all mandatory training required for the role and participate at in house training.

Regular meetings will be held with the supervisor, line manager and course tutor.

Desired skills:
• Excellent communication and interpersonal skills
• Ability to handle sensitive information confidentially and professionally
• Strong IT skills, including basic use of Microsoft Office and patient management systems (training provided)
• Good organisational skills and attention to detail
• Ability to work effectively as part of a team and independently

Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete Customer Service Practitioner Level 2 Apprenticeship.

Maths and English GCSE's required.

Desired skills: Computer Skills including word, Good communication skills, Working as part of a team.

Desired personal qualities: Team working, polite, professional. conscientious, able to maintain confidentiality

37 hours Monday-Friday.