Medical Receptionist and Practice Administrator

NHS; Alderley Edge; On-site; GBP 20,000 - 25,000; Part time

Job summary

Alderley Edge Medical Practice is seeking a Medical Receptionist and Practice Administrator to join their team. The role involves administrative support, patient interaction, and coordination of practice activities across their Alderley and Prestbury sites.

Benefits

NHS Pension Scheme

20 days annual leave (pro-rata)

Uniform vouchers after one year

Qualifications

• Experience in dealing with the public.
• Excellent customer service and communication skills.

Responsibilities

• Coordinating insurance activities and managing practice diary.
• Answering calls and processing appointment requests.
• Supporting clinical staff and managing patient registrations.

Skills

Customer Service

Communication

Tools

EMIS

Job description

Job Summary

Alderley Edge Medical Practice is seeking an enthusiastic, understanding, flexible, and well-organised individual to join our busy Doctors' surgery as a Medical Receptionist and Practice Administrator. The role involves working on Thursdays and Fridays from 14:00 to 18:30 across both our Alderley and Prestbury surgeries.

Our practice has two sites, one in Alderley Edge Village and another in Prestbury Village, serving approximately 8,500 patients. We have a supportive and experienced team of Receptionists, led by our Reception Manager, Rachel.

The clinical team includes 6 GP Partners, 1 Salaried GP, GP Registrars (depending on rotations), 3 Practice Nurses, and 2 Healthcare Assistants, all dedicated to providing caring support.

The successful candidate will be eligible to join the NHS Pension Scheme, receive 20 days of annual leave (pro-rata) including bank holidays, and benefit from various incentives and schemes such as uniform vouchers after one year of service.

Previous experience in a GP Practice is preferred but not essential, as training will be provided. Only shortlisted candidates will be contacted.

Main Duties

1. Coordinating and tracking insurance/form activities, including Subject Access Requests
2. Managing the practice diary for medical students
3. Supporting Patient Participation Group meetings
4. Circulating and recording safety alerts
5. Supporting practice surveys and collating results
6. Providing additional cover to admin and reception teams as needed
7. Answering incoming calls and handling requests appropriately
8. Processing appointment and repeat prescription requests
9. Communicating with patients, team members, and external agencies
10. Inputting data into healthcare records
11. Managing new and temporary patient registrations
12. Handling queries efficiently
13. Supporting clinical staff with general tasks
14. Scanning and attaching patient documentation
15. Completing opening and closing procedures as per duty rota

About Us

Alderley Edge Medical Practice, located at the Festival Hall, serves over 8,500 patients. The modern, purpose-built facility offers excellent services for patients and staff. Our team comprises doctors, nurses, healthcare assistants, and support staff committed to providing high-quality care and service.

Additional Details

Date Posted: 09 May 2025

Pay Scheme: Other

Salary: Depending on experience

Contract: Permanent

Working Pattern: Part-time

Reference Number: A0467-25-0003

Job Locations:

Alderley Edge Medical Practice, Talbot Road, Alderley Edge, Cheshire, SK9 7HR

Prestbury Medical Practice, Hope Cottage, Prestbury, SK10 4BW

Job Description & Responsibilities

Line Manager: Reception Manager and Practice Manager

Accountable to: Practice Manager or GP Partner in their absence

Hours per Week: Minimum 8

Role Summary: To provide comprehensive reception and administrative support to the GP Partners and Practice Manager, supporting clinical teams by signposting patients, managing insurance reports, scheduling medical students, and supporting finance and research activities. Also, to undertake reception duties, ensuring a polite and professional service to patients, including opening and closing procedures and administrative support.

The ideal candidate will be well-organised, a team player, able to prioritise tasks, with good attention to detail and excellent communication skills.

Person Specification

Essential Experience:

• Experience in dealing with the public
• Excellent customer service skills
• Excellent communication skills

Desirable Experience:

• Experience working in General Practice
• Previous experience with EMIS
• NHS experience

Disclosure and Barring Service Check

This post is subject to a DBS check under the Rehabilitation of Offenders Act (Exceptions Order) 1975, requiring a disclosure submission to verify any criminal convictions.

Employer Details

Name: Alderley Edge Medical Centre

Address: Talbot Road, Alderley Edge, Cheshire, SK9 7HR

Website: https://www.alderleyedgegp.co.uk/